How to use Teleportivity

Teleportivity is a web app that is a link to CAHS-IT support, it can be used to call or message IT Support, it is an interface to the CAHS-IT ticketing system, it will link you to some FAQ, a link to the Digital Learning Hub as well other useful websites. To install Teleportivity, if it is not currently installed on your computer, please do the following. It is designed to work best in Google Chrome, so open up Google Chrome and follow the below instructions.

Right click on this link, "<https://us.qrideo.me/westvirginiauniversity/mainentrance>"

Click on "Copy Link"

Right click in the address bar of the Chrome browser and choose Paste and go to us.qrideo.me/.../mainentrance

Click on the three dots in the upper right hand corner of the browser window

Click Cast, save and share then choose "Install page as app…"

Click in front of the T in Teletransfer

Type in CAHS- then press Install

Click "Yes" to finish the installation

To run Teleportivity Double-click "CAHS-Teletransfer"

Click on the bubble in the upper right corner to contact a member of the IT staff immediately.

Click on the Chat bubble if you would like to have a text conversation with a member of our IT staff. IT Support is available from 8 am to 4:45 pm Monday thru Friday. If it is outside of office hours please choose Enter a CAHS Support Ticket and enter in a ticket. If it is an emergency outside of office hours call 304-293-7390.

Click on the text bar on the bottom of the window so you can start typing a message a member of our IT staff.

Click on the arrow send button on the right of the text bar to send your message.

Click on the left arrow at the top of the window to navigate back to the Teleportivity home screen.

Click on the Audio Call bubble to have an audio only conversation with a member of our IT staff.

Click on the Video Call bubble to have a video conversation with a member of our IT staff.

From the home screen click on the Enter CAHS Support Ticket to enter a IT ticket for assistance.

This is what the start of the CAHS-IT support ticket. Remember you may have to go through the DUO (single sign on) process if you have not logged on to WVU network systems yet.

Click on Contact CAHS-IT Support button to contact a CAHS-IT member.

As with clicking on the bubble in the upper right have corner of the window you have the options to have a text conversation, an audio only conversation or a video conversation with CAHS-IT.

By clicking on the FAQ button it will take you to a Frequently asked questions page.

If you click on Login FAQ it takes you to a page with links to login FAQ.

Currently under Login FAQ we have links to Login Questions, How to change your password and How to Claim your Account.

Under FAQ we also have Blue Group Printing Instructions as well as how to Set up DUO on a New Phone, Connect to WVU Wireless Network and Connect to VPN.

There is a link to the CAHS Digital Learning Hub for Online Learning and Technical Support.

There is also a Miscellaneous Web site links

We have access to You at WVU, Safety at WVU and to the WVU Portal.

For Faculty we have a link to our 4 departmental classroom technology in Allen Hall

Click on the room that for which you would like instructions.

On any of the screens, if you click on the Flying WV in the upper left hand corner of the window, it will take you back to the home screen.