Instructions for Tenants to reset their own portal passwords.
Systems Team
7 steps
18 seconds
Rubixx
This is a guide for tenants to reset their own password for the customer portal.
1
Navigate to [https://primagroup.rubixx.app](https://primagroup.rubixx.app/customerportal)
2
Click "Forgot Password"
3
Click the "Email" field.
4
Type your email address in to the field
5
Click "Recover" and you will receive an email to reset your password.
6
Click "Back to Login" and you will then be able to log in using your email address and the password you have just set using the email link.
When setting a password there are a few things you need to remember: \ \ **The Password must be at least 12 characters long, to make it more secure it needs to include at least one of each of the following - a capital letter, a lower case letter, a number and a special character (such as an exclamation mark or a dash for example).**
7
If you are still struggling, our ''Contact Us'' form can be found here: <https://www.primagroup.org/contact-us>
Instructions for Tenants to reset their own portal passwords.
Systems Team
7 steps
18 seconds
Rubixx
This is a guide for tenants to reset their own password for the customer portal.
1
Navigate to [https://primagroup.rubixx.app](https://primagroup.rubixx.app/customerportal)
2
Click "Forgot Password"
3
Click the "Email" field.
4
Type your email address in to the field
5
Click "Recover" and you will receive an email to reset your password.
6
Click "Back to Login" and you will then be able to log in using your email address and the password you have just set using the email link.
When setting a password there are a few things you need to remember: \ \ **The Password must be at least 12 characters long, to make it more secure it needs to include at least one of each of the following - a capital letter, a lower case letter, a number and a special character (such as an exclamation mark or a dash for example).**
7
If you are still struggling, our ''Contact Us'' form can be found here: <https://www.primagroup.org/contact-us>
