MFA Reset

Damien Akelman
28 steps
9 minutes

Open a web browser and go to https://myaccount.microsoft.com

Type in your email address and click next

Type in your password and click sign in

If you don't have access to the old device anymore you will need to click "I can't use my Microsoft Authenticator app right now"

Click your phone number here to have it send you a text. If you cannot authenticate using this method you will need to contact Technology to reset your MFA

Click security info. This is where you can find your current sign in methods

Click the delete button beside of "Microsoft Authenticator"

Click "Ok"

If it doesn't let you delete the "Microsoft Authenticator" for your old device and this red error message pops up you will need to change your default sign in method from your app to your phone number. If this error doesn't pop up you may skip to step 16.

To change your default sign in method click the small blue "change"

Click "App based authentication - notification" to access the drop down menu

Click your phone number to change the default to your number.

Click "Confirm"

Click the delete button again

Click "Ok"

Click "Add sign-in method"

Click "Microsoft Authenticator"

Download the Microsoft Authenticator app on your new phone

Click "Next"

Inside the Microsoft Authenticator app on your phone click the "+" in the top right corner. Select "Work or school account". Scan the QR code by using your phones camera

Type in the code shown on your phone to complete setup

Click "Next"

Now we will test to make sure the new method works. Next click your account in the top right corner

Click "Sign out"

Click your email

Type in your password and click "sign in"

Enter the code that appears into your authenticator app on your phone

Click yes to stay signed in and you're all done

MFA Reset

Damien Akelman
28 steps
9 minutes

Open a web browser and go to https://myaccount.microsoft.com

Type in your email address and click next

Type in your password and click sign in

If you don't have access to the old device anymore you will need to click "I can't use my Microsoft Authenticator app right now"

Click your phone number here to have it send you a text. If you cannot authenticate using this method you will need to contact Technology to reset your MFA

Click security info. This is where you can find your current sign in methods

Click the delete button beside of "Microsoft Authenticator"

Click "Ok"

To change your default sign in method click the small blue "change"

Click "App based authentication - notification" to access the drop down menu

Click your phone number to change the default to your number.

Click "Confirm"

Click the delete button again

Click "Ok"

Click "Add sign-in method"

Click "Microsoft Authenticator"

Download the Microsoft Authenticator app on your new phone

Click "Next"

Inside the Microsoft Authenticator app on your phone click the "+" in the top right corner. Select "Work or school account". Scan the QR code by using your phones camera

Type in the code shown on your phone to complete setup

Click "Next"

Now we will test to make sure the new method works. Next click your account in the top right corner

Click "Sign out"

Click your email

Type in your password and click "sign in"

Enter the code that appears into your authenticator app on your phone

Click yes to stay signed in and you're all done