Members: Allowing Permission To Access Camera & Microphone: Mobile Device
Porche Gourdine
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16 steps
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32 seconds
Athena
Activating the Camera and Microphone from the Google Chrome Address Bar
Tip! When accessing your virtual visit or the [Device Check](https://telehealth.px.athena.io/device-check/) link, it important that to allow the athenaTelehealth application to access your camera and microphone. Usually, a pop will appear when you initial access either sight. One access is granted, you can join the visit or perform the Device Check.
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If pop-up did not appear, tap the **settings icon** in the left corner of the address box and review your settings. NOTE: the settings icon could also look like a lock, depending on the version of Google Chrome you are using. Always use the latest version, if possible.
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Tap on **Permissions**. The Camera and microphone should be displayed as **allowed**. If not, proceed to the next step.
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Under **Permissions**, toggle on the Camera and Microphone settings so athenaTelehealth and your Device Check are allowed access.
ALERT! STOP HERE if both the Camera and Microphone are set to "Allowed"! If the settings could not be activated, follow the detailed steps below.
Activating the Camera and Microphone from the Google Settings on Android
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Tap on the **three dots** in the upper right corner of the browser to access the Chrome Settings menu.
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Tap **Settings**
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Tap **Site Settings**
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Review your Camera and Microphone settings and click on either one to get more details.
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<https://telehealth.px.athena.io/>should be **under allowed**. If not, follow the step below.
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Select "**Allow**". You may need to refresh the Google Chrome.
Activating the Camera and Microphone for Safari on iPhone
Tip! When accessing your virtual visit or the [Device Check](https://telehealth.px.athena.io/device-check/) link, it important that you allow the athenaTelehealth application to access your camera and microphone. Usually, a pop will appear when you initial access either sight. One access is granted, you can join the visit or perform the Device Check.
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If the pop-up was missed or blocked permissions, go to the **Settings** app in your iPhone.
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Tap on **Safari** in the Settings menu.
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Tap on each of the **Camera and Microphone** Settings.
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Select **Allow** for both the Camera and Microphone settings.
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It is also recommended to **turn off** the "**Request Desktop Site**" setting in the Safari Menu.
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Exit out of the settings and restart Safari.
Additional Camera and Microphone Tips
Camera Tips! - Make sure you are not on a different call, phone or video. Leave and rejoin using the original link. - Make sure the camera is not obstructed and is clean of dirt or smudges. - Make sure you're not browsing in incognito mode.
Microphone Tips! - Try muting and unmuting the microphone. - Make sure the microphone isn't being blocked or obstructed. - Make sure you are not browsing in incognito mode. - If wearing a headset with a microphone, make sure that microphone is selected as your microphone device in Settings. - Try using different audio options.
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If you are having trouble hearing the call, please look at this [audio troubleshooting guide](https://scribehow.com/shared/Allow_athenaTelehealth_Permission_To_Access_Camera_and_Microphone_On_A_Mobile_Device__Gdtknh7HTBmHtCjGbtqMNg?referrer=workspace).
