Missing A Receipt

In the event a receipt cannot be obtained, or the receipt is lost and cannot be duplicated (but is required); Duke allows the employee to submit a Missing Receipt Declaration through Concur in lieu of providing the actual receipt.

Kristin Coombs
5 steps
19 seconds

Please note the following surrounding the Missing Receipt Declaration: - Expense reports cannot be submitted without receipts attached to most Duke expense types at the individual entry level. - The Missing Receipt Declaration should be used on an exception basis. Employees who frequently misplace receipts should be encouraged to review the options for submitting receipts in Concur.

Before beginning, review Duke’s policy surrounding Lost or Missing Receipts located [here](https://finance.duke.edu/travel/reimbursement).

Generating the Missing Receipt Declaration

The Missing Receipt Declaration must be created by the employee. It cannot be created by an Expense Delegate.

Click [here](https://duke.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=9f1b3dc4-c1e8-4725-b4b1-b1c60114d331) to watch a 1-minute and 23-second video demonstrating what to do when you have a missing receipt.

From the **Expense** section, select **Manage Receipts**. From the drop-down menu, select **Missing Receipt Declaration**.

Review the Missing Receipt Declaration thoroughly and select the appropriate\ expense(s). Once the review is complete, select **Accept & Create**.

Once created, a pop-up box displays at the bottom of the screen, indicating the receipt declaration has been attached. Select the icon now associated with the receipt to access the **Receipt Image** to view the Missing Receipt Declaration.

After reviewing the Missing Receipt Declaration, the employee can continue creating or reviewing the report. Once the report is complete, select **Submit Report** to send the report into the approval workflow.

An employee can also access the Missing Receipt Declaration from the expense. Select the **Attach Receipt** Image icon under the Receipt column. From the **Attach Receipt** pop-up box, select the **Missing Receipt Declaration** hyperlink to launch the **Create Receipt Declaration** screen.

Visit [concur.duke.edu/training](http://concur.duke.edu/training) for a library of Quick Reference Guides and other resources.