New Hire - Reset Your LCPS Password with Microsoft SSPR

This guide quickly walks new and rehired LCPS employees through using Microsoft SSPR to access to their account by verifying identity via text-based MFA and setting a new password. Printable instructions: https://drive.google.com/file/d/1XOJo21Q2Ei0SoxIPJcJpeFV9XtBMRGtv/view?usp=drive_link

6 steps
2 minutes

Microsoft Login

Username and Challenge Question

Navigate to [[https://aka.ms/sspr]]\ **Enter your LCPS short-format username** (included in your welcome email ex.jdoe@lcps.org)

**Type the characters** illustrated in the picture.\ Click the **Next** button.

Multi-Factor Authentication (MFA) Verification - Phone Text

For simplicity, only MFA verification by text message is shown in this guide. Verification by phone call is not shown. If your device cannot receive text messages, choose "Call my mobile phone" and follow the on-screen prompts. Microsoft will call your device; respond by pressing the pound symbol (#) to authenticate.

**Text my mobile phone** is selected by default.\ **Enter the phone number** that you provided when applying to LCPS.\ Click the **Text** button.

Retrieve the code texted to your phone. \ **Type the six-digit number** into the text box on your computer. \ Click the **Next** button.

Reset Password

**Type and re-type a new password**.\ Click the **Finish** button.

The message "Your password has been reset" will appear.

You have successfully reset your LCPS password.