Patient journey for booking online with automatic rejection
1
The patient will either select the 'Book Appointment' button or view a practitioner and select an available time:
2
Define who the booking is for and select 'Existing Patient'.
3
Select an Appointment Type
4
Click "Yes, seen in the last 12 months"
5
Click "Yes, book" to confirm the request.
6
HotDoc will take a few seconds to run a check on your Best Practice Software.\ If unsuccessful, the patient will be shown this message.
7
Shortly after, they will receive an email to state their appointment has not been accepted.
