Product Information

This guide provides a comprehensive overview of how to efficiently access and review product information, ensuring you can quickly find essential details like item definitions, warranty data, and replacement parts.

Jennifer Cummings
25 steps
44 seconds

Click "Main Menu"

Click "Products"

Click "Review Product Information"

Click "Catalog by Product"

Enter Item # in Product ID or use other fields to search. Use % as wildcard. Click Search/Enter

Review numbered areas. Be familiar with the information available to you on this page.

These are basic definitions of the fields:

\*Short cut to more information: Click "Products" and then "Identify Product Details" Or navigate from Main Menu>Products>Identify Product Details

Click "Definition"

Review "long description" box for relevant information to item. Part details, replacement information, warranty, etc. There is minimal need to review other tabs in this section.

Shortcut to additional product information: Click "Identify Product Details"

Click "Item Product Definition"

Click "Item Product Definition" This page is great for checking "discountable" status.

Click through additional tabs to view available details.

"K Elec Products" If the item requires contact information due to the type of item (electronic), this panel will create the process to indicate/flag on order.

Replacement Parts - may or may not have details (there could be parts but not listed here).

NLA History indicates if/when the item was discontinued at any time.

Prod Substitutes - will list items that our team has indicated may be appropriate alternative - ALWAYS review age, item, before recommending as a sub.

Warranty Data - general time frame of warranty for the item.

Alert! The next page may be used as needed - it may not have all information.

Main Menu>Kaplan Product Web Info>Product Copy and the Prod Copy Desc tab. NOTE the "additional product information section". This detail is not on our website, is not for the customer - is for internal use only. You may find replacement part details here as well or other relevant item specs.

Visit tandata, an internal webpage for items and orders \*no sign in required

Click "Customer Care"

Click "Item Lookup"

Enter item # in field and hit enter. \*\*\*product sets do not work on this page - the item number is the inventoried item reference.

Key data points: *Configuration* = how we store it/receive it from the manufacturer. An EA - each is the smallest shippable item. CS = CASE and reflects how many eaches are in a brown carton. PAL = Pallet and will indicate how many cartons or eaches are on the pallet. Items may have different configurations (configs) as these are added anytime we receive a different shipment. **DIM** = dimensions of the "type". In this example, 1 each is 44.5"Lx22.5"Wx2"D but a case of 10 box is 49"Lx31"Wx24.5"D. WGT = weight of the item REPack = does the item get reboxed or potentially put with other items?