RCMB Connect
5 minutes
Navigating RCMB Connect
1
Navigate to<https://citizen.murraybridge.sa.gov.au/citizen/home>
2
If you've registered, select **Sign in / Register** otherwise select **Continue as Guest**.
Registered and verified users can also: - Securely view property rates information online, including balances and payment options - See the status of submitted customer requests *For instructions on how to register as an individual,*[click here](https://www.murraybridge.sa.gov.au/__data/assets/pdf_file/0021/1908201/How-to-Create-an-RCMB-Connect-account-Individual.pdf)*. For instructions on how to register as an organisation,*[click here](https://www.murraybridge.sa.gov.au/__data/assets/pdf_file/0025/1908205/How-to-Create-an-RCMB-Connect-account-Organisation.pdf)*.*
3
To make a payment, select the **Payment** menu option OR select the **Make Payment** tile.
4
To submit a request or report an issue select the **Report it or Request it** menu or tile option.
You can Sign in or Register any time by using the button in the top-right corner or the link at the bottom of the page.
5
To return to the homepage at any time, select the **Home** menu option.
How to make a payment
6
To make a payment, select the **Payment** menu option OR select the **Make Payment** tile.
7
Select **Pay** next to the relevant option: Pay rates, Pay a debtor account, or Pay an infringement.
8
Enter the required identifying information for the selected payment type (for example, **Pay rates** requires an **Assessment Number** and **Valuation Number**).
9
Click "Next"
10
From this screen there are a number of options available to you: 1. Change the **Payment Option** (Rates only) 2. Edit the **Amount to Pay** (Rates only) 3. **Add another item to pay**
11
Ensure you review the **Terms and Conditions** if option is visible.
12
Once ready to proceed, select **Proceed to Payment**. You will be redirected to the secure BPoint payment portal to enter your credit card details.
How to Report it or Request it
13
To report an issue or request a service, select the **Report it or Request it** menu option OR select the **Report it or Request it** tile.
14
Select the most appropriate category. If you’re unsure which option to choose, hover over a tile to view its description.
15
Based on the category selected in the previous step, a new set of tile options will appear. Hover over a tile to view a brief description. Select a tile to open a form where you can provide details about your issue or request.
16
If at anytime, you wish to return to the first category list, select the **Report it or Request it** menu option.
17
If at any time you can’t easily find what you’re looking for on a tile page, select **Can’t find what you’re looking for? Click here**. Use this link to search by keyword.
18
Follow the on-screen instructions to use the Category Search.
19
Any matching results will appear at the bottom of the page, where you can select the appropriate category.
RCMB Connect
5 minutes
Navigating RCMB Connect
1
Navigate to<https://citizen.murraybridge.sa.gov.au/citizen/home>
2
If you've registered, select **Sign in / Register** otherwise select **Continue as Guest**.
Registered and verified users can also: - Securely view property rates information online, including balances and payment options - See the status of submitted customer requests *For instructions on how to register as an individual,*[click here](https://www.murraybridge.sa.gov.au/__data/assets/pdf_file/0021/1908201/How-to-Create-an-RCMB-Connect-account-Individual.pdf)*. For instructions on how to register as an organisation,*[click here](https://www.murraybridge.sa.gov.au/__data/assets/pdf_file/0025/1908205/How-to-Create-an-RCMB-Connect-account-Organisation.pdf)*.*
3
To make a payment, select the **Payment** menu option OR select the **Make Payment** tile.
4
To submit a request or report an issue select the **Report it or Request it** menu or tile option.
You can Sign in or Register any time by using the button in the top-right corner or the link at the bottom of the page.
5
To return to the homepage at any time, select the **Home** menu option.
How to make a payment
6
To make a payment, select the **Payment** menu option OR select the **Make Payment** tile.
7
Select **Pay** next to the relevant option: Pay rates, Pay a debtor account, or Pay an infringement.
8
Enter the required identifying information for the selected payment type (for example, **Pay rates** requires an **Assessment Number** and **Valuation Number**).
9
Click "Next"
10
From this screen there are a number of options available to you: 1. Change the **Payment Option** (Rates only) 2. Edit the **Amount to Pay** (Rates only) 3. **Add another item to pay**
11
Ensure you review the **Terms and Conditions** if option is visible.
12
Once ready to proceed, select **Proceed to Payment**. You will be redirected to the secure BPoint payment portal to enter your credit card details.
How to Report it or Request it
13
To report an issue or request a service, select the **Report it or Request it** menu option OR select the **Report it or Request it** tile.
14
Select the most appropriate category. If you’re unsure which option to choose, hover over a tile to view its description.
15
Based on the category selected in the previous step, a new set of tile options will appear. Hover over a tile to view a brief description. Select a tile to open a form where you can provide details about your issue or request.
16
If at anytime, you wish to return to the first category list, select the **Report it or Request it** menu option.
17
If at any time you can’t easily find what you’re looking for on a tile page, select **Can’t find what you’re looking for? Click here**. Use this link to search by keyword.
18
Follow the on-screen instructions to use the Category Search.
19
Any matching results will appear at the bottom of the page, where you can select the appropriate category.
