Record a Custom Message for "Routing Options: To a Message (no voicemail)" in Departments/Call Centers
You must have an Admin role to make these changes.
Stephanie Sava
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13 steps
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55 seconds
Dialpad
1
Make sure you have a headset connected to your computer (can be wired or wireless/Bluetooth)
2
Click your icon in the top right corner of the Dialpad app.
3
Click "Profile" - this will take you to the Dialpad profile & admin website.
4
Once your profile page opens, click "Admin Settings" (the gear below the person icon in the left menu bar)
Tip! It is recommended you save the Admin Settings page as a favorite/make a desktop shortcut/add to favorites bar - then you can skip steps 2 - 4.
5
Click "Departments" or "Ai Contact Centers"
6
Click the department or contact center you need to record a message for.
7
Click "Business Hours & Call Routing"
8
Scroll down and click "Edit Call Routing" on the right.
9
Under Routing Options --> Open Hours Routing, make sure "To a message (no voicemail)" is selected. Then click on 'Record a greeting'.
10
Name the greeting, then click on "Start recording"
11
Click "Start Recording" - you'll hear a voice prompt: *Please record your greeting after the tone* Record your message
12
Click here when you're finished.
13
Once you've finished the recording, you should see it show up under "To a message (no voicemail)"
