Resolve Inactive Remote Assist on TSC7/T7 WorksManager
Sitech Northeast
24 steps
5 minutes
Step 1: Uninstall Remote Assist Applications
1
Tap on the search bar in the Windows taskbar.
2
Type in Apps and features, then tap on **Apps & features.**
From the Apps & features list we will need to uninstall the following applications: - ***Trimble Remote Assist*** - ***TightVNC***
3
Scroll down in the Apps & features list until you find **Trimble Remote Assist**. Tap on it.
4
Tap on **Uninstall** to remove the Remote Assist application.
5
Tap **Uninstall.**
6
Tap on **Yes.**
7
Tap **OK** once the application has finished uninstalling.
8
Next, find and tap on the **TightVNC** application from the Apps & features list.
9
Tap on **Uninstall** to remove the TightVNC application.
10
Tap **Uninstall.**
11
Tap on **OK.**
12
Tap the **X** in the upper right corner to close out of settings.
Step 2: Delete the Remaining Remote Assist Directories
If they exist, the following folders must be deleted from the Windows File Explorer. - **C:\\Program Files\\remoteit-bin** - **C:\\Program Files\\Trimble Remote Assist** - **C:\\Program Data\\remoteit**
13
Tap on the **File Explorer** in the Windows taskbar.
14
Tap on **This PC** on the left side of the File Explorer.
15
Tap on **Windows (C:).**
16
Double tap on the **Program Files** folder.
17
Tap on the **Trimble Remote Assist** folder (or other folders listed above).
18
Perform a long tap and hold over the highlighted folder.
19
Tap on **Delete** to remove the folder.
In this case, only the Trimble Remote Assist folder existed. Be sure to check for the other two folders that could exist as well. - **C:\\Program Files\\remoteit-bin** - **C:\\Program Data\\remoteit**
20
Tap the **X** in the upper right corner to close File Explorer.
Step 3: Re-install the Remote Assist Application
Before re-installing the remote assist, application be sure to connect to a mobile hotspot or different WiFi network in which you originally installed the remote assist application using Trimble Installation Manager. If there is a SIM card in your data collector, disconnect from the cellular network.
21
Double tap on **Trimble Installation Manager (TIM)** on the desktop of your data collector.
When opening TIM, the application may perform an update. If the application disappears, be patient, it will return.
22
Be sure TIM is set to **Controller** on the left side then check the box for **Tools.**
23
Tap **Install.**
24
Tap **Finish** when the installation is complete.
Reboot the data collector and reconnect to the SIM card if using one. Launch Siteworks, connect to a receiver, record a point and perform a test or sync. Confirm you have remote access on WorksManager.
Resolve Inactive Remote Assist on TSC7/T7 WorksManager
Sitech Northeast
24 steps
5 minutes
Step 1: Uninstall Remote Assist Applications
1
Tap on the search bar in the Windows taskbar.
2
Type in Apps and features, then tap on **Apps & features.**
From the Apps & features list we will need to uninstall the following applications: - ***Trimble Remote Assist*** - ***TightVNC***
3
Scroll down in the Apps & features list until you find **Trimble Remote Assist**. Tap on it.
4
Tap on **Uninstall** to remove the Remote Assist application.
5
Tap **Uninstall.**
6
Tap on **Yes.**
7
Tap **OK** once the application has finished uninstalling.
8
Next, find and tap on the **TightVNC** application from the Apps & features list.
9
Tap on **Uninstall** to remove the TightVNC application.
10
Tap **Uninstall.**
11
Tap on **OK.**
12
Tap the **X** in the upper right corner to close out of settings.
Step 2: Delete the Remaining Remote Assist Directories
If they exist, the following folders must be deleted from the Windows File Explorer. - **C:\\Program Files\\remoteit-bin** - **C:\\Program Files\\Trimble Remote Assist** - **C:\\Program Data\\remoteit**
13
Tap on the **File Explorer** in the Windows taskbar.
14
Tap on **This PC** on the left side of the File Explorer.
15
Tap on **Windows (C:).**
16
Double tap on the **Program Files** folder.
17
Tap on the **Trimble Remote Assist** folder (or other folders listed above).
18
Perform a long tap and hold over the highlighted folder.
19
Tap on **Delete** to remove the folder.
In this case, only the Trimble Remote Assist folder existed. Be sure to check for the other two folders that could exist as well. - **C:\\Program Files\\remoteit-bin** - **C:\\Program Data\\remoteit**
20
Tap the **X** in the upper right corner to close File Explorer.
Step 3: Re-install the Remote Assist Application
Before re-installing the remote assist, application be sure to connect to a mobile hotspot or different WiFi network in which you originally installed the remote assist application using Trimble Installation Manager. If there is a SIM card in your data collector, disconnect from the cellular network.
21
Double tap on **Trimble Installation Manager (TIM)** on the desktop of your data collector.
When opening TIM, the application may perform an update. If the application disappears, be patient, it will return.
22
Be sure TIM is set to **Controller** on the left side then check the box for **Tools.**
23
Tap **Install.**
24
Tap **Finish** when the installation is complete.
Reboot the data collector and reconnect to the SIM card if using one. Launch Siteworks, connect to a receiver, record a point and perform a test or sync. Confirm you have remote access on WorksManager.
