Resolve actual duration dispute

This guide provides step-by-step instructions on how to resolve a dispute regarding the actual duration of an appointment. It explains how to access the relevant appointments, identify disputes, compare proposed times, and confirm timesheets. By following these instructions, users can efficiently resolve duration disputes and update the appointment status to complete.

Spyros Spyrou
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9 steps
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30 seconds

Wordsynk

Click "Dashboard"

Click "View" under Resolve Dispute

A list of appointments which require the actual duration submission will be displayed. Select an appointment from the list.

Appointments in Dispute can be identified by their status.

Under the Actions, any appointments with a Red clock require dispute resolution.

You will be able to see the times proposed by the interpreter and the times proposed by the client.

If you agree with the proposal of the interpreter click "Confirm Timesheets"

Click "Close"

The status of the appointment will be updated to Complete.