Run Failed Credit Card Payments Report
9 steps
|
2 minutes
Navigate to Failed Credit Card Payments Report
1
Navigate to the "Reports" tab
2
Select "Agent Billing"
3
Select "Failed Payload Payments"
Alert! Report name will indicate Braintree or Payload based on the merchant provider configured for your account
Explore Report Features
4
Choose a pre-defined filter or set a custom date range for the report
5
Click "Generate" to create the report
6
If applicable, search for the customer here
7
Ability to filter the results by “Declined” or “Rejected” status
8
Option to sort results by Created Date
9
Review payment details, including status and reason for each decline or rejection
