Setting Up Shopify Order Integration in Shipwise

This guide provides essential steps for setting up order integration between Shipwise and Shopify, streamlining your fulfillment process. It highlights critical features like the "Notify Customer Upon Writeback" setting, which enhances customer communication, and the drop ship mapping options that help manage order fulfillment effectively. By leveraging these integrations, users can improve operational efficiency, avoid errors, and gain better visibility into their order management. Overall, it's a valuable resource for optimizing your e-commerce logistics.

Corey Ransom
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17 steps
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2 minutes

Shipwise

Shopify

Navigate to [https://app.shipwise.com](https://app.shipwise.com/?id=&clientid=200756)

Click "Settings"

Click "Integrations"

Click "New Integration"

Click "Order Integration"

Click "Install"

Select "Install"

This will redirect you back to ShipWise. Before you move on, check out a few more settings.

# **Shipwise Writeback Notification to Shopify** ## **Overview** When the **"Notify Customer Upon Writeback"** setting is enabled in Shipwise, it alters how order updates are communicated to Shopify. Specifically, during the writeback process (i.e., when Shipwise sends updated shipment information back to Shopify), a special **flag** is included in the update payload.

This flag instructs Shopify to **trigger an order update email** to the customer — **sent directly by Shopify**. Shipwise itself does not send the customer email; it simply signals Shopify to do so.

Shopify Tags

If you currently use shopify tags they can be mapped into ShipWise.

# Marking Items as Drop Shipped in Shipwise In Shipwise, marking items as **Drop Shipped** ensures that your warehouse team properly distinguishes between what needs fulfillment and what is fulfilled externally (e.g., by a supplier or vendor).\ Setting this up correctly helps streamline operations, avoid fulfillment mistakes, and maintain clear visibility across orders.

When setting your **Drop Ship Map** inside Shipwise for Shopify orders, you must **choose the object (field)** that best identifies a *drop-shipped item*. The current options are: **SKU** Match specific SKUs that you know are always drop-shipped best if your drop-shipped products have distinct SKU patterns (e.g., all starting with `DS-` prefix). **Requires Shipping** Set by Shopify if the item needs shipping (vs. a digital product). Risky if you sell other types of physical products too — you'd need to refine it carefully. **Vendor** Match based on the *vendor* field in Shopify Product setup. Best if you assign vendors cleanly (e.g., "Dropship Supplier X").

Enter the sku or value you want to mark as drop-shipped

# Drop Ship Mapping Action Options Once you define the SKU (or Vendor, etc.), you must choose **what Shipwise should do** when it identifies the match. You have **three** options: --- ## 1. **Ignore Drop Ship Item** - **Meaning**: - The SKU is detected, but **Shipwise will NOT pull that item into the system**. - It simply skips it during the import process. - **Use case**: - When you **never** want to handle that SKU in your warehouse. - Example: Vendor ships directly to customer, and you don’t even want it listed in your order screen. --- ## 2. **Mark as Drop Ship Item** - **Meaning**: - The SKU **appears inside Shipwise** under the order, **but it is NOT fulfillable**. - It is labeled internally as drop shipped. - **Use case**: - When you still want visibility into the order (for customer service, reporting, etc.) but you **don't ship that SKU** yourself. - Example: Your team sees it but knows not to touch it. --- ## 3. **Mark as Drop Ship Order** - **Meaning**: - If the drop ship mapping **hits even one item**, the **entire order is considered drop shipped**. - **None** of the items are fulfillable in Shipwise. - **Use case**: - When orders containing any drop-shipped SKUs should be handled **completely outside Shipwise**. - Example: If any item in the order is vendor-fulfilled, you push the whole thing out of your warehouse workflow.

Click "Add Drop Ship Map"

# Using the Item Attribute Map for Shopify Integration The **Item Attribute Map** feature allows Shipwise customers to pull additional custom item information directly from their Shopify store and map it into specific custom fields in Shipwise (Item Custom Value 1–3). This is particularly useful for enhancing packing slips, special handling, and inventory tracking. ## Purpose Customers typically use the **Item Attribute Map** for: - **Enriching Packing Slips**: Pull in additional product details like color, size, or material to display on the packing slip. - **Identifying Freebies**: Flagging certain items (e.g., promotional freebies) that are included in shipments but not sold separately. ## How It Works 1. **Target Field Selection**: - You specify the **Shopify field** you want to pull data from. - The field must exist at the **item (product variant or line-item) level** in Shopify (not order-level fields). 2. **Mapping to Shipwise Fields**: - You map the Shopify field to one of Shipwise’s **Item Custom Value fields (1-3)**. - Once mapped, Shipwise will automatically pull the specified field’s value from Shopify and store it in the corresponding custom field during order import. 3. **Field Requirements**: - The Shopify attribute should be a **custom item field (product variant)**

Specify the product variant field that you would like to map to Shipwise.

Configure up to three variants by utilizing the "Custom Value 1-3" fields.

Click "Add Item Attribute Map"

Dont forget to save!