Setting Up Your MiCollab Client (9.7) - Desktop & Mobile.

27 steps

Welcome! If you're reading this, it means you've just been set up as a new user on your company's IP phone system. Congratulations! You're about to experience a dynamic shift in workplace communication. Your primary device will be a physical IP phone that seamlessly integrates with the MiCollab Client. But that's not all; the MiCollab Client will enhance your communication experience. It offers more than just voice calls; it provides a range of functionalities such as chat, voicemail access, presence status monitoring, call control, and many more features. Additionally, for those moments when you might be away from your desk or on-the-go, the MiCollab Client offers a softphone feature. You can install the MiCollab Client on your work computer or as an app on your mobile phone. This ensures you always remain connected, facilitating continuous communication and collaboration with your team and clients, regardless of your location. We're thrilled to introduce you to this integrated experience. Let's dive in!

Setting Up Your MiCollab Client for the First Time (Desktop / PC Version)

This guide assumes the MiCollab Client has already been installed on your computer by your IT staff or other third party. If that is not the case, please have them do so and then return to this guide to continue. If for any reason you need assistance in getting this portion completed, please don't hesitate to reach out to us using the contact methods at the end of this document.

Find the "MiCollab" icon on your desktop and open the client by double clicking it.

The MiCollab Client will open and present its End User License Agreement. Click Accept to proceed.

You will now be presented with a screen asking for an authentication key. This will be provided to you in an email covered in the following step.

When your user account was created, an email was automatically generated and sent to you. The email will be from [noreply@mitel.easydeploy.net](mailto:noreply@mitel.easydeploy.net) and it will detail the steps needed to install and activate your MiCollab Client. If you did not receive this email, please contact us at [support@vergenetwork.com](mailto:support@vergenetwork.com) and let us know that you need an Authentication Key for your MiCollab Client. We will send one to you ASAP.

As mentioned at the beginning of this document, if you are currently activating your MiCollab Client on your desktop, your IT Department has most likely already installed it on your PC. In this case, you can proceed directly to step two (2) in the email. While your MiCollab Client is still up and running (and at the "Enter Authentication Key" screen), select the "click here" hyperlink. This action will automatically populate the authentication key into your MiCollab Client and initiate the login process.

If the step above did not work for any reason, you will find your unique authentication key at the bottom of the same email. Simply copy and paste the key into the MiCollab Client's "Enter Authentication Key" section and then select "Login".

See example below of MiCollab Client connecting to your Unified Communications server.

Once connected, you may see a pop up describing new features. You can choose to cycle through the slides or skip.

Now you are ready to use your new MiCollab Client! Please see the image below for some basic feature descriptions.

More features and settings.

If you would like to review more information on how to use your new MiCollab Client, you can find it using the quick steps below

This will open a new web page that contains instructions on how to perform various tasks within your MiCollab Client.

Setting Up Your MiCollab Client For the First Time (Mobile App Version)

Please note that at various points in this process, your phone may ask you if you want to grant permissions to the MiCollab Client for various functions like notifications, using your microphone, accessing your contacts, etc. You will need to set these permissions to "Allow" or "While using the app" in order to guarantee full functionality of the client.

Referring back to the email you received from Mitel, you can see in step (1) that it gives you the link to both the Apple and Google App-Stores. If you are reading the email on the mobile phone you wish to install the app on, simply click the appropriate App-Store for your device and it will take you directly to the "MiCollab for Mobile" download page.

Simply click the Install button.

If for some reason you do not have direct access to the email on the device you wish to install the app on, simply open the App-Store and search for "MiCollab for Mobile". Once you find it (look for the icon and verbiage above), select the Install button.

Once the app is installed, locate the icon on your phone and open it. Once open, you will be presented with an End User License Agreement. Select Accept to continue.

At this point, you will be asked to enter your Authentication Key, just like the desktop version of the MiCollab Client did. In the case of the mobile app, you have the option of simply scanning the QR code that is at the bottom of the email. First, select "Scan QR code.

The previous step will open your mobile phones camera. Simply point your phones camera at the QR code in the email and it will automatically be recognized. Your MiCollab Client will now be logged in.

Swipe through the welcome / new features pages until you get to the home screen.

Thats it! Your MiCollab for Mobile Client is now setup and ready to use.

Softphone Functionality - General

As mentioned previously in this Guide, you will be using a "softphone" that is built into the MiCollab Client to receive and make calls. If you are using both the desktop (Windows or Mac) and mobile versions of the MiCollab Client, your softphone has the ability to "register" on either device so that you can choose where to receive and make your calls from.\ \ The following steps will walk you through ensuring the desired device (PC or Mobile App) is setup and ready to communicate.\ \ Please Note: the client options or design shown may differ slightly depending on the version of software currently in use.

Softphone Functionality - Desktop Client

If using your MiCollab Desktop Client to make and receive calls from, ensure the softphone is enabled on this client by selecting the Softphone option on the bottom right hand side of the screen. Note: If the Softphone option is gray, it is NOT enabled. If the option is Blue, it IS enabled.

Select the radial button as show in the image below.

You should see a few quick messages below the radial button (Initializing and Registering) and then both the Softphone (XXXX) option and the radial button should turn blue. This indicates the softphone is now ready to be used on this device.

If any error messages occur or the softphone fails to turn blue, please contact us using the information provided at the bottom of this document.

One last thing to note on your MiCollab Desktop Client. Once your softphone is registered, you will have options to decide what hardware to use for things like your microphone and speakers. See the image below for an example.\ \ If you are having issues hearing the person you are talking to or they are having issues hearing you, its very likely you will need to review what hardware is selected for your microphone and speakers.

Softphone Functionality - Mobile Client

If using your MiCollab Mobile Client to make and receive calls from, ensure the softphone is enabled on this client by selecting your profile picture on the top left of the mobile client.

Find the Softphone tab. If it is gray, it is NOT enabled on the device. If it is blue, it IS enabled on the device. If gray, select the radial tab as shown below.

The tab should turn blue which indicates the softphone is now ready to use on this device.

If any error messages occur or the softphone fails to turn blue, please contact us using the information provided at the bottom of this document.

Conclusion

We hope this guide has been both helpful and informative in assisting you with setting up your MiCollab Client. We are confident that you will enjoy the seamless communication experience provided by this powerful tool. Remember, here at Verge Network Solutions, we're more than just a provider - we're your partner in this digital transformation. Our commitment to your satisfaction goes beyond the setup process. We are eager and ready to assist you as you dive deeper into your new system. If you encounter any challenges, have questions, or simply need help with further setups or integrations, don't hesitate to reach out to us. You can call us at 877-782-8400 or drop us an email at [support@vergenetwork.com](mailto:support@vergenetwork.com).