Staff Alerts

Accushield

Log into the Accushield Dashboard ([Dashboard.accushield.com](https://Dashboard.accushield.com)) and click "Settings"

Click "Alerts"

Navigate to the "Staff Alerts" section and click "Create" There are three situations that you can create Staff Alerts for: **Staff Gets A Visit:** This is an alert that will send if a guest chooses "Meet Community Staff" as their reason for visiting the community. We'd recommend settings up this alert for staff that frequently receive visitors or has scheduled appointments. For instance, having an alert so that Liz, our community's admissions director, receives a text whenever she has a visitor. **Staff Sign In:** This is an alert that will send whenever a staff member, or a specific staff member, signs in to the community. **Staff Did Not Sign Out:** This is an alert that will send whenever a staff member forgets to sign out of the community when they finish their shift. The alert sends whenever the staff gets auto signed-out, which can usually range between 12-14 hours after sign in.

Decide which type of Staff Alert you'd like to create.

Fill in the "Alert Name" field with detailed information about what this alert is. The name of this alert gets shared in the text/email notification that gets sent to the recipient. Then, decide if you want this alert to be sent whenever a specific staff member is chosen by the guest during sign-in...or if this alert should be sent whenever ANY staff member is chosen by the guest during sign-in.

If you choose "Specific Staff," search for and choose that staff member's name. For this example, since we want Brad to receive a text anytime he recieves a guest, we chose him as the specific staff member.

Then, decide the timing for this alert. If we want Brad to receive this alert during all hours, we'd leave the "Set Alert 24 Hours A Day" option chosen. If we want Brad to only receive this alert during his traditional working hours, we can set a "Start" and "End" time. If someone chooses to visit him outside of those chosen hours, an alert will not be sent.

If you want this alert to only be active for a set amount of time, you can set an Expiration Date. If Brad ALSO wants to receive an alert when his guest signs out of the community, he can toggle "Yes" for the "Would You Like to Trigger An Alert During Sign Out?" option. This means he'd receive an alert during both their sign-in and their sign-out.

Click "Next"

Next is deciding which staff will actually be receiving this alert and how they will be receiving it (email, text or both) Since this alert is for Brad to be aware whenever he has a guest, he can choose himself to receive the alert. However, multiple staff can be chosen to receive this alert, if necessary.

If you can't find the name of the staff member you want to receive this alert, try toggling the "View All Staff Members" option. That should expand your view. If the staff member still isn't visible, even after toggling that on, they may need to be added to your Staff Roster or their profiles may need phone numbers / emails added to them. Click "Publish" once done.

You can have multiple alerts active at once and you should be able to see the number of alerts currently created & active on that "Alerts" page. Click "View Details" to deactivate or edit existing alerts.