Student guide - how to submit a Stage 1 academic appeal - assessment mark contains an error.

Carly White
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15 steps
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60 seconds

Arden

Within the Student Portal, you can submit requests for extensions, extenuating circumstances, or academic appeals if needed. We understand that errors can happen and aim to resolve them promptly, this guide will explain the process for submission of an appeal if you you spot an issue with your assessment grade or feedback. The first step is to contact the Student Hub team or your lecturer to check whether the error could be resolved via informal resolution. If your grade has been confirmed, you will have received an email entitled Ratified Grade, example below, you will need to raise an academic appeal, as outlined in this guide.

To raise an academic appeal, log onto your Student Portal and click My Appeals in the list on the left hand side. The appeals area will then open with a flow chart to explain the appeals process and a link to the appeal policy. Appeals should be submitted within 10 working days of release of the Ratified Grade email, if you wish to raise your appeal after this timeframe, you will need to use an alternative form which will be available on the page.

To continue to raise an in time appeal, click view, add and amend appeal Stage 1 Requests.

When you access the appeal portal, you will be presented with the following sections: **Appeals Yet to Be Submitted** - **What is it?**\ This section contains appeals that you have started but have not submitted yet. It may be that you are still waiting on additional evidence or information before finalising and submitting your appeal. - **What to do here?**\ You can review, add any missing information, and submit the appeal once you're ready. #### **Appeals Under Consideration** - **What is it?**\ This section contains appeals that have already been submitted to Arden University and are currently under review. - **What to do here?**\ You can check the status of your appeal, but no further action is needed until the review process is complete. #### **Completed Appeals** - **What is it?**\ This section contains appeals that have been reviewed by Arden University. The outcome of each appeal will be available here. - **What to do here?**\ Review the outcome of your appeal and any further instructions or decisions provided by Arden University. #### **Deleted Appeals** - **What is it?**\ Appeals that you have started but decided to delete will appear in this section. - **Important Note:**\ Once an appeal is deleted, it cannot be reopened or submitted again. Be sure that you want to remove the appeal before deleting it. --- ### How to Submit a New Appeal **Click "Submit a New Stage 1 Formal Appeal"**\ If you wish to raise a new appeal, click the **"Submit a new Stage 1 formal appeal."** This will allow you to begin the process of submitting your appeal.

The student guidance page will open, you are advised to discuss your issue with a member of the Student Hub team before submitting your appeal. If you have spoken to a Student Hub Advisor, click yes to confirm and then next.

In the case where your mark or feedback contains an error, click an assessment mark contains an arithmetical or other error fact, then include details of the error you believe has occurred. Then click next. **Please note:** appeals can not be accepted were you disagree or are unhappy with your grade or feedback as this challenges academic judgement.

On the next page, you will link the effected assessment to the appeal, please ensure you select the correct assessment to minimise any delays. Click select assessment, on the relevant assessment line.

A pop-up will be displayed, if the details are correct click select and then add to request.

You will then be taken back to the select assessments page, to continue, click next.

The next step is to upload any evidence you may have to support your appeal, for example, a copy of your assessment feedback. To upload evidence, click browse and upload evidence.

A new pop-up box will open, click browse my computer and select the evidence from your files, when you have uploaded all evidence, click close.

If all evidence has been uploaded and you do not have any more evidence to add, select evidence submitted from the drop-down list.

If you do not have evidence but still wish to raise your appeal, select no evidence to submit.

Before you submit your appeal, follow these steps. Check all details supplied are correct. If you need to update any information, click amend next to the relevant section. For example, if you need to add extra evidence, click amend evidence and upload the required documents. Once you are happy that all the details are correct, tick the box to confirm you have read the appeal policy and Arden University has your permission to check the authenticity of any evidence you have provided. After confirming all details, click submit.

Once you've submitted your appeal an confirmation email will be sent to your Arden University email address. Your appeal will automatically move to the appeals under consideration section within the Student Portal, this means your appeal is now under review. Please continue to check your Arden University email account regularly as we may contact you for additional information or clarification during the review process. Once a decision has been made regarding your appeal, you will receive an outcome email with details. At this point, your appeal will move the completed appeals section in the portal, where you can view the outcome.