Student guide - how to submit appeal an assessment decision

Carly White
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29 steps
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4 minutes

Arden

Within the Student Portal, students can submit requests for extensions, extenuating circumstances, or academic appeals if needed. We understand that errors can happen and aim to resolve them promptly. If you spot an issue with your assessment grade or feedback, first contact the Student Hub team or your lecturer for an informal resolution. If your grade has been confirmed, you will have received an email titled Ratified Marks, example below, and there’s still an issue, you will need to follow the steps to raise an academic appeal, as outlined in the guide.

To raise an appeal, logon to your Student Portal, within the list on the left hand side of the screen, click My Appeals.

Click "View, Add and Amend Appeal Stage 1 Requests"

Click here.

Select the "NO" option.

Select the "YES" option.

Click this button field.

Click the "An assessment mark contains an arithmetical or other error fact (for example, your grade has been added up in correctly, a wordcount penalty has been incorrectly applied, or your grade has been incorrectly capped at the minimum pass mark)" field.

Click the "Please provide information to support your appeal. Specifically, tell us why you believe you have grounds for appeal and provide as much information about your case as you canIt is also helpful to provide a chronology to show what has happened and when *" field.

Type "The marker has stated I have exceeded the word count in my assessment, I believe this to be incorrect as I calculate my wordcount as 2,500. Has the marker included my reference list."

Type "The [[delete]] [[delete]] [[delete]] [[delete]] [[delete]] [[delete]] [[delete]] [[delete]] [[right]] [[right]] [[right]] [[right]] [[right]] [[right]] may have"

Type " within their calucatioons."

Double-click the "Please provide information to support your appeal. Specifically, tell us why you believe you have grounds for appeal and provide as much information about your case as you canIt is also helpful to provide a chronology to show what has happened and when *" field.

Click the "If your appeal is on the grounds of exceptional personal circumstances, tell us why you did not report them previously" field.

Click this button field.

Click "Select Assessments"

Click this checkbox.

Click "Add To Request"

Click this button.

Click "Browse and Upload Evidence 0"

Click "Browse My Computer"

Click "Close"

Click this button field.

Click the "I declare that I have read QA24- Academic Appeals Procedure and that the information given on this form and attached evidence, if any, is a true statement of the facts.*" field.

Click the "I have attached evidence to support my appeal, were appropriate. I note that where I have provided evidence, I am giving permission to Arden University to check the authenticity, if neccessary*" field.

Click this button field.

Click here.