Submit a Help Ticket in iiQ

OPUSD Technology
7 steps
35 seconds

Navigate to [opusd.incidentiq.com](https://opusd.incidentiq.com) Click on Google SSO to sign in using your OPUSD Google account

Confirm by choosing your OPUSD Google account

Confirm again by clicking [[Continue]]

You can create a new ticket for any device from the Incident IQ dashboard by clicking the [[New Ticket]] button.

Select the category that best fits the problem you are experiencing at this time.

After you have identified your ticket’s general issue, you will be able to describe your problem in greater detail. If you have additional information to share, use the dialog box to describe your issue further. You will also be asked to identify the ticket’s urgency and whether it contains sensitive student information (e.g., student personally identifiable information or PII).

Click here

Tip! [Visit this guide](https://community.incidentiq.com/submitting-tracking-tickets-134/submitting-a-ticket-for-another-user-or-location-159) to see how to submit a ticket on behalf of someone else, like your student.