Submitting a Payroll Incident Management Request via SAI360 - Duke Employees and Non-Compensatory Receipients

This document guides Duke employees and non-compensatory recipients in submitting a incident management request for assistance from Corporate Payroll Services. Submitting a request is the most effective and efficient way for Duke employees, non-compensatory recipients and the Department Payroll Representative to address payroll-related questions and concerns.

Gwen Hall-DiFabio
15 steps
2 minutes

Submitting a Incident Management Request

Duke employees and non-compensatory recipients should use this[ link](https://secure.compliance360.com/ext/L2dpgQHklQLqwjOqG79wMctCTacj7Lnr)to launch an incident management request. Multi-factor authentication is required.

The Payroll Internal Submission form launches with prepopulated information associated with the submitting employee.

Fields highlighted with a red asterisk are required.

In the Payroll Topics field, select the topic from the drop-down menu that best matches the nature of the submission.

Enter a contact **Phone.** This field is optional.

In the **Summary of Request,** enter the details of your question or request. Please make sure to include all pertinent details and specific information to assist Corporate Payroll with quickly answering your request.

Department Payroll Representatives should include the DUID, name, and business unit information when submitting tickets to address issues with the employees they support.

Once the **Summary of Request** field is complete, select **Save** to save the request or **Save and Close** to save and submit the request.

If you want to attach documents to the request, you must save it before proceeding.

If you need to add attachments, select **New** once you've saved the request.

Enter the **Name** of the file you are attaching and **Select File** to find the PDF form supporting the request.

Select **Close** to exit the attachment view.

Once you've added an attachment, you can select **Actions** to make changes to the attachment.

Select **Save and Close** to submit the request.

You will receive a message confirming you've successfully submitted the request. Follow the instructions on the screen.

The incident management system ***does not*** send a confirmation email upon submission.

Response to a Incident Management Request

Corporate Payroll will respond to all requests from current Duke employees within the incident management system. Employees can anticipate receiving a response with two business days.

Employees will receive responses via an email from Duke Compliance Services. The subject will identify the item as a payroll request.

Once launched, the email displays **Disposition Information** where the employee will see the detailed information addressing their question or request.