Submitting a Payroll Incident Management Request via SAI360 - Former Employees or Individuals External to Duke

This document guides former Duke employees or other Individuals External to Duke in submitting an incident management request for assistance from Corporate Payroll Services. Submitting a request is the most effective and efficient way for Corporate Payroll Services to address your needs.

Gwen Hall-DiFabio
14 steps
2 minutes

Former Duke employees or external individuals should use this [link](https://secure.compliance360.com/ext/L2dpgQHklQLqwjOqG79wMboPz80cu9Xp) to launch an incident management request.

The **Payroll External Submission Form** launches. In the **Payroll Topics** field, select the topic from the drop-down menu that best matches the nature of the submission.

Provide the necessary information in all required fields.

Fields highlighted with a red asterisk are required.

While **Duke Unique ID** and **Organizational Unit** are not required fields, providing that information will help Corporate Payroll Services effectively and efficiently address your request.

Provide an **Email** address.

The email address included in the ticket will be used by Corporate Payroll Services as the primary point of contact for responding to requests. Please ensure the field is accurate and that it is an address you monitor routinely.

In the **Summary of Request,** enter the details of your question or request. Please make sure to include all pertinent details and specific information to assist Corporate Payroll with quickly answering your request.

Once the **Summary of Request** field is complete, select **Save** to save the request or **Save and Close** to save and submit the request.

If you want to attach documents to the request, you must save the request before proceeding.

If you need to add attachments, select **New** once you've saved the request.

Enter the **Name** of the file you are attaching and **Select File** to find the PDF form supporting the request.

Select **Close** to exit the attachment view.

Once you've added an attachment, you can select **Actions** to make changes to the attachment.

Select **Save and Close** to submit the request.

You will receive a message confirming you've successfully submitted the request. Follow the instructions on the screen.

Corporate Payroll Services will contact you using the email address in the request within two business days. The email from Corporate Payroll Services will come from payroll@duke.edu.