Submitting an Account Payable Customer Support Request via SAI360 - Former Duke employees, Vendors and others External to Duke

This document guides former Duke employees, vendors, and others external to Duke in submitting a customer support request for assistance from Corporate Accounts Payable. Submitting a request is the most effective and efficient way for those external to Duke to address accounts payable related questions and concerns.

Gwen Hall-DiFabio
12 steps
2 minutes

Compliance360

Former Duke employees, vendors, or others external to Duke should use [this link](https://secure.compliance360.com/ext/L2dpgQHklQLqwjOqG79wMYnSvZTTzHRi) to launch a customer support request.

The Accounts Payable External Submission form launches. Complete all necessary fields.

Fields highlighted with a red asterisk are required.

In the **Category** field, select the topic from the drop-down menu that best matches the nature of the submission.

In the **Summary of Request,** enter the details of your question or request. Please make sure to include all pertinent details and specific information to assist Corporate Accounts Payable with quickly answering your request.

Once the **Summary of Request** field is complete, select **Save** to save the request or **Save and Close** to save and submit the request.

If you want to attach documents to the request, you must save it before proceeding.

Click this button field.

Enter the **Name** of the file you are attaching and **Select File** to find the PDF form supporting the request.

Click this button.

Click "Actions"

Click this button field.

Click this button.

Corporate Accounts Payable will contact you using the email address in the request within two business days. The email from Corporate Accounts Payable will come from accountspayable@duke.edu.