Submitting an SAP Issue Report Form

Should users run into glitches within SAP, they can submit an Issue Report Form directly to the SAP team for assistance. These forms are reviewed and assigned to an SAP expert who will reach out to the user with guidance via email.

Tyler Vaughn
7 steps
24 seconds

Monday

Sharepoint

Alert! This guide is specifically for errors, glitches, or enhancements. Any requests for access will need to go through the Zendesk ticketing system. Additionally, make sure that you have reviewed all of your guides and the SAP Support Page before submitting a ticket to ensure that the "glitch" isn't user error.

First navigate to [SAP User Request Form](https://forms.monday.com/forms/dcc1efc4d80cb1abbcc213ce1177a4c0?r=use1) to open the form

First enter in a short description of your issue in the request title. You will have a chance to get into more detail further in the form.

Next in the description enter in the full details of what SAP issue you are having. Again, remember to be as detailed as you can so that the SAP team member can begin their investigation.

Next in "Process Area" select the drop-down list and choose your department

It is best practice if you can, to add screenshots of the errors you are seeing in the "Attachment" section.

Enter your email address. This will be the email that the SAP team will use to reach out to you with next steps.

Finally, click "Submit"