Tandata for Service Teams

Capture shipment information and see shipment processing in the warehouse using Tandata. Details how to accessing shipment details, utilizing item and package lookups.

Jennifer Cummings
13 steps
28 seconds

Tandata SHIPMENTS

Access internal webpage. NO user name or password is needed. Navigate to Customer Care Click "Order Lookup"

Enter "Order Number:" With or without leading zeros. The ship to customer id will also work in this field.

Click "Submit Query"

Key areas of detail for SHIPPED order. Carrier, Pro # (if applicable), Ship to address, ship date, carton ids/tracking number. Note information available for carton size and weight.

Tip! Shipments typically "leave" Kaplan in the late afternoon/evening. When you see a ship date / time, *know* that the order is probably not leaving until later, with KDEL/SPEC shipments being an exception. These shipments may take 2-4 days to show shipped and actually have left Kaplan. Campbell's Express (NYC) and Glova Link (Los Angeles) are processed to pick and pack daily. However, completed cartons/orders will only leave as the trailer for these carriers is filled up. This should occur every 2-4 days. Once full, the trailer is shipped direct to our final mile delivery partner. DO NOT intercept, change address, return shipments that are directed to Campbell's or Glova Link. Work directly with the final mile carrier to arrange for that specific order to be handled differently.

Notice lack of ship date. This indicates the order is still processing in the warehouse. Additionally, the yellow highlights will give indication to incomplete carton processing.

Review coding to determine if unpicked, picked, staged, sort & seg, etc.

Review for status and for location.

Tandata Item Lookup

Step

Enter item # and Submit Query. Products do not work in this panel. Use the stocking item reference number. {Ex: a table will not be recognized, only the table legs or the table top will work}

Tip! Configuration: Package configuration of an item in warehousing refers to the defined structure, dimensions, weight, and quantity of a product at various stages of the logistics process, ranging from individual items to cases and full pallets. It serves as master data for Warehouse Management Systems (WMS) to determine how products are stored, picked, packed, and shipped.[[ ]]

Call outs: **Type** \~ each, case pack and quantity, pallet and quantity The same Unit of Measure (UOM) (ea, cs) may have more than one configuration, or one carton may have 6 eaches and another carton may have 12 eaches. **Weight:** Weight associated to the UOM. **RePack:** Will the item or case be repackaged into another carton prior to applying shipping label. **Class:** Where in the warehouse is the item stored. Images are available for most items.

Tandata Package Lookup

Navigate to Package Lookup

Enter carton id, tracking #

View results of carton contents.