The Reservation Card

This article provides you with a general overview of RoomRaccoon's Reservation Card.

Marit Hoencamp
23 steps
3 minutes

Roomraccoon

Open any reservation in the **Reservations** module.

The **Reservation Card** is under the reservation tab.

Under **Timeline,** you can find an overview of all changes made to the reservation and by who. Use the [**Function Sheet**](https://contact.roomraccoon.com/en/support/solutions/articles/150000199491-how-to-generate-a-function-sheet-and-add-items-to-the-agenda)for organising your accommodations events.

The Booker

In the **Booker** section of the reservation, you can find all the information about the \* booker. You can: - Go directly to the booker profile to edit or retrieve information - Open the [bookers virtual wallet](https://contact.roomraccoon.com/en/support/solutions/articles/150000194386-how-to-request-a-virtual-wallet-payment) - Send an email directly to the booker - Chat through whatsapp - Open the booker statement

Reservation Details

If you would like to link a reservation, you can do so through opening the **link** icon.

If you would like to set a **reminder,** use the bell icon. These reminders show in your **calendar** view.

To change the **status** of your booking, use this dropdown menu.

The **remarks** field, is just for internal remarks about the reservation. They will only show in the reservation itself.

Use the **housekeeping** remarks if you make use of the **Housekeeping List.**

Note: this feature is only available for users with the **RaccoonHousekeeping Upgrade.**

Guest Details

In the guest details section you can edit or add guest details.

Use the pencil icon to **change rooms.**

Click here to open **the guest registration form.**

Use this icon to open the **online check-in.**

Use the lock icon to **lock the reservation** in the calendar.

In this dropdown, you can select the rate plan.

Here you can search for an existing guest.

Documents

In the invoice section, you can send, view and create **invoices & credit notes.**

In the documents section you can view and send the documents.

Accommodation Pricing

Here you see an overview of the rates, discounts/surcharges and city tax. Using the pencil, you can override the charges.

Add-ons

Here you can add, edit and delete add-ons.

Reservation Overview

This provides a quick overview of **amounts paid & amounts due.** Reflects cash, card, and online payments—manual or automated. Great for front desk staff checking if a guest has settled their bill.

Displays total Amount Invoiced and any remaining revenue not yet invoiced.Useful for finance/admin teams when verifying billing progress.

Here you can see the **deposit amount** = deposit paid and **reservation balance =** consumed reservation revenue. Ideal for understanding deposit application pre- vs. post-arrival.

Payments

The payments section is where you can **take and add payments.**