Understanding Recommendations

The Recommendations tab houses SupportAssist’s guidance for optimizing your PC fleet’s performance. The tab relies on data collected by SupportAssist during your regular scheduled scans. To get the most out of the guidance in the tab, make sure to run these scans consistently.

Tip! The Recommendations tab houses SupportAssist’s guidance for optimizing your PC fleet’s performance. The tab relies on data collected by SupportAssist during your regular scheduled scans. To get the most out of the guidance in the tab, make sure to run these scans consistently. What categories will my recommendations fall in?\ Drivers & downloads\ Scan hardware\ Clean files\ Tune performance\ Optimize network\ Remove viruses & malware Is there a guide?\ For more information refer to our [administrators guide](https://www.dell.com/support/manuals/en-us/supportassist-business-pcs/sab_winos_ag/recommendations-for-your-pc-fleet?guid=guid-ac9c5bcb-a57c-46fa-b086-55233e9d853a&lang=en-us) and [FAQs](https://www.dell.com/support/manuals/en-us/supportassist-business-pcs/sab_winos_faq/faqs?guid=guid-4cae8f3a-7af5-4082-937c-3903e49c2f03&lang=en-us).

Click "Recommendations"

Tip! The Recommendations tab relies on data collected by SupportAssist during your regular scheduled scans. Consistently running these scans is essential to maximizing the value of the guidance provided in the tab.

Drivers & downloads tile

For software updates via SupportAssist for Business PCs, there are two options available: Custom Catalog Updates Dell Recommended Updates Select the option that best fits your environment. It is not possible to use both simultaneously. Note that in our simulation experience, we have activated both features to enable customers to explore each method. However, in a live environment, you will need to opt for one. **This section covers the Dell Recommended Updates experience.**

**Drivers & downloads**\ Dell recommended updates leverages our vast telemetry data to recommend the optimal driver and downloads updates to your unique PCs. We don’t just push the latest updates; we pair the best fit with your PCs. Click "View PC list".

Click "View updates".

Select the updates you want to remotely push to your PCs. Click "Update".

Scan hardware tile

**Scan hardware**\ The hardware scan enables SupportAssist to fulfill its essential role in ensuring overall technology success. Customers can opt for weekly or monthly scans, while IT admins should periodically verify if any scheduled scans were missed. If a scan is missed, admins can manually initiate one. For details on the scanned hardware components and collected data, refer to our [technical documents](https://www.dell.com/support/manuals/en-us/supportassist-business-pcs/sab_winos_ri/pc-inventory-data?guid=guid-e205da5c-424f-4e27-b476-ff339dc04fba&lang=en-us). Click "View PC list".

Clean files

**Clean files**\ The benefits of running the clean files optimization regularly are improved utilization of hard disk space, improved PC performance, fewer errors and warnings reported from the PC. Clears temporary, redundant and other unwanted files from the PC. Click "View PC list".

Tune performance tile

**Tune Performance**\ Allows users to adjust power settings, registry, and memory allocation to maximize processing speed of the PC. Click "View PC list".

Optimize Network tile

**Optimize Network**\ Allows users to optimize network and update the PC settings to ensure safe connectivity and perform numerous checks to optimize TCP, IP, internet or browser settings to maintain an efficient and reliable network. Click "View PC list".

Remove viruses & malware tile

**Remove viruses & malware**\ Allows end users to isolate and delete files infected by viruses and malware. This functionality is only available on system with ProSupport Plus or ProSupport Flex entitlement and is not available in certain regions, for example, China. Click "View PC list".

View PC list

Click "View PC list" on any of the tiles to see the full list of PCs.

Select a PC(s)from the table to run the hardware scan on and click "Run". The recommendation data will pull through to your overview dashboard. The steps of opening View PC list, selecting the PCs you want to perform an action on, and then hitting update/run/or remove is the same across the six tiles in the recommendations tab.