Unmio - Send Contact Message

Contact messages are private and direct between your organization and the contact. This guide provides a step-by-step process for sending and responding to contact messages on the Unmio web app. It includes helpful tips to enhance the messaging experience.

Jesus Torres
26 steps
8 minutes

Unmio

To access your organization's digital community on Unmio, use the following [instructions](https://scribehow.com/viewer/Unmio__QR_Code_Login__g_VmQvoHSyuRB1OXh286TA) to login.

Send Message

From the home dashboard, select the hamburger menu icon

Click "Contacts"

Use filters to quickly narrow search for your contact

Click on contact you wish to select

Click "Communication"

Click "New conversation"

Click the "Subject" field.

Enter subject and message text into fields.

Click "Send message"

Congrats! You have successfully sent a message

Message Response

The following steps walk you through a message response workflow. It walks through what a recipient sees on their end and what a response looks like on the organization's side.

The contact will receive a notification.

The contact taps the Alert icon.

The contact taps the Notification card.

The contact taps the response field to open the keyboard.

Type in message and tap the send icon.

Step

When a contact responds, you will receive a notification on the Unmio web app.

Click "Messages"

Click "My messages".

Use filters to quickly narrow search for message.

Click on the desired message thread.

Click the "Message" field.

Type in response.

Click the send icon.

Response has been sent to contact.

The conversation goes back and forth...