Viewing, Updating, and Submitting Responses on Assigned Support Cases
Will G
12 steps
58 seconds
Netsuite
1
From your NetSuite Home Screen or by clicking "Support Case" in the Portal.
2
Click "Edit"
3
You'll see the shop owner or employee that submitted the case.
4
View the shop owner's message on the left, under Communication.
5
To send a message to an external party, make sure the Send to Customer checkbox is checked.
6
You can check and uncheck this box.
7
To start typing a message, click into the Reply box under Outgoing from Support. Then, type your message.
8
Click "Files" if you'd like to add a picture file on your case response.
9
Click on New File if you'd like to upload a file from your computer.
10
Click "Communication"
11
Quick note: on this menu, shown in orange below, you can navigate to the Custom tab to view specific case issue information. On the Custom tab, you'll be able to see Dropship, Host a Sale, Modification Request, and more info.
12
Click "Submit"
Viewing, Updating, and Submitting Responses on Assigned Support Cases
Will G
12 steps
58 seconds
Netsuite
1
From your NetSuite Home Screen or by clicking "Support Case" in the Portal.
2
Click "Edit"
3
You'll see the shop owner or employee that submitted the case.
4
View the shop owner's message on the left, under Communication.
5
To send a message to an external party, make sure the Send to Customer checkbox is checked.
6
You can check and uncheck this box.
7
To start typing a message, click into the Reply box under Outgoing from Support. Then, type your message.
8
Click "Files" if you'd like to add a picture file on your case response.
9
Click on New File if you'd like to upload a file from your computer.
10
Click "Communication"
11
Quick note: on this menu, shown in orange below, you can navigate to the Custom tab to view specific case issue information. On the Custom tab, you'll be able to see Dropship, Host a Sale, Modification Request, and more info.
12
Click "Submit"
