Windows - Troubleshooting Network and WiFi issues (basic)

This guide provides a basic troubleshooting method for Windows users who are experiencing network and WiFi issues, specifically with connecting to the eduroam network. It offers step-by-step instructions on checking Airplane mode, toggling WiFi on and off, forgetting and reconnecting to the eduroam network, and entering the appropriate credentials. Following these steps can help users resolve their connectivity problems.

IT Services
10 steps
40 seconds

If you're having issues with connectivity to the eduroam Wi-Fi network you can follow the below troubleshooting methods. If these methods doesn't work for you, please contact the IT helpdesk. (see bottom of the page)

Method 1

Click on the Wi-Fi icon located at the bottom right hand side to open up the Wi-Fi menu.

One of the things you want to check is if the device's Airplane mode it turned on. You can toggle this on and off by click on the Airplane mode button shown below.

Method 2

Another troubleshooting to do is to turn off and on the Wi-Fi, this might help with reconnecting.

Method 3

Another method is to forget the eduroam Wi-Fi network and reconnect again. You can do this by going into the Wi-Fi option.

Then right click on the eduroam network and then click on "Forget" This will remove your previous eduroam settings.

After forgetting reconnect by clicking "Connect" button.

Enter your RCA credentials **Username** - Your RCA email address with the @rca.ac.uk (for staff) or @network.rca.ac.uk (for students) **Password** - Your RCA email password

Then click "Connect" on this prompt

We hope this has helped you however, if you have any further questions or seek guidance referring to this subject, please contact IT Services on either of the following channels: In person: Visit one of our Drop-In centres at each campus (further information on the RCA Intranet)\ Telephone: +44 (0) 207 590 4200 (or, ext. 4200 from an internal phone)\ Email:[help@rca.ac.uk](mailto:help@rca.ac.uk) We'd also love to know what you think about this Knowledge Article or Guide. Please leave some feedback below and we'll make sure to respond to you! With thanks\ IT Services