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How to Allocate Allowance Balances as Credit Memos
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Pull Allowances Report
Allocate Allowances as Credit Memos
Verify the Credit Memo
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Navigate to Brokerage Engine.
Pull Allowances Report
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Click "Allowances" under the "Invoices" tab.
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Click "Allowances Summary" to display a snapshot of current balances.
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The Allowances Summary shows a current Total Accounts Balance, this is the amount that needs to be allocated as a credit memos to the Agents.
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Click "Close"
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Scroll to the bottom of the page and click "Download as CSV / Excel" to download the Allowances Report.
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The report will display the names of the Agents as well as their current Account Balance. We can see that Amy Agent has a current balance of $1,369.00
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Allocate Allowances as Credit Memos
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Click "Accounting"
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Click "Sales"
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Click "All Sales"
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Click "New Transaction"
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Click "Credit Memo"
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A "New Credit Memo" screen will populate. The first step will be to select the Customer profile for the Agent from the dropdown menu.
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The date can be modified by clicking on the small calendar icon.
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Select a Product/Service item from the dropdown menu.
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Click "Allowance"
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Type a description on this text field.
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Click this text field to add the amount to credit.
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In this case, it should be "$1,369.00", since that was the Account Balance for Amy Agent.
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Click on the dropdown menu to select a class.
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Click the "Message displayed on credit memo" text field to add a memo.
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The Total should match the Account Balance from the report.
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Click "Save"
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Click "OK"
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Verify the Credit Memo
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Click "View Detail"
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Click "Transaction List" on the Customer Profile.
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The Agent now has a credit memo of $1,369.00.
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The steps below are for creating a new Marketing Item to utilize in order to allocate the allowance balances, if needed.
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Click "Marketing and Services"
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Click "New Item"
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Type the name of the Marketing Item in this text field.
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Click here to select an Income Account.
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Click "Save"
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Click "OK"
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