The Distribution List shows the wrong agent was paid.
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Click "View Entries" under Accounting Details
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Click "Bills"
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The Bill in Accounting shows the same name as the Distribution List and a 1099 report was ran to confirm payment.
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Revoke the Transaction
The Deposit for this Transaction was recorded using a Deposit Journal Entry. If Undeposited Funds was utilized, the deposit needs to be deleted or unbatched before continuing.
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Click "Revoke"
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Since the Transaction was closed and uploaded on the same accounting period, a Reversal Journal Entry is not required.
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Click "OK"
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Click "OK"
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Reopen the Transaction
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Click "Toggle Dropdown"
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Click "Reopen"
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Click "OK"
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Click "OK"
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Revise Agents
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Click "Edit Side"
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Click "Add Agent"
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From the dropdown menu, select the Agent that should have gotten paid.
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Click the "GCI Percentage" field and type "100.00".
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Click the "GCI Percentage" field for the Agent that was erroneously paid and and type "0.00".
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Click "Update"
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Click "OK"
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The Distribution List will now show the Agent to have "0.00" due from this transaction.
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Click the "Recalc" button to have the correct Agent show up on the Distribution List as well.
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The Agent will now be displayed.
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Review Accounting Entries
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Click "View Entries"
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Click "Bills"
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The only Bill displayed will be the one for the correct Agent since the one for the wrong Agent was revoked from Accounting.
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Close Transaction
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Click "COMMISSION_VERIFIED"
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Click "OK"
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Click "CDA_SENT"
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Click "OK"
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Click "CLOSING_PAYMENT_RECEIVED"
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Click "OK"
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Click "COMPLETE"
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Click "OK"
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Upload to Accounting
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Click "Upload to Accounting"
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Click "OK"
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Click "OK"
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The payment for the correct Agent can now be processed.
Create Overpayment Invoice
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Click "View Entries"
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Click "Bill Payments"
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Click "View In Accounting" to see the wrong Payment in the BE Accounting interface.
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The Bill Payment for the wrong Agent paid will be displayed.
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Copy the Bill Payment Reference Number and then click "View Detail" to navigate to the Vendor profile.
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From the Vendor Profile, click "Transactions"
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Click "New Transaction"
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Click "Bill"
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Click this date field and select the date the Transaction was first uploaded to Accounting.
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Click the "Bill No." field and paste the Bill Reference Number. Delete the letter "P" of Payment.
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If using a different A/P Account for Commission Payments, then select it using the dropdown list.
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From the Account dropdown menu, select the Commission Overpayment account.
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Type a Description.
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Type the Amount to match the Bill Payment processed.
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Check the box to make create the Billable Expense Charge.
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Select the Agent from the dropdown list.
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Select the Class.
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Click "Save"
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Click the checkbox to create an invoice from the billable expense charge.
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From the dropdown list, select the Product/Service Item tied to the Commission Overpayment Account.
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Click "Commission Overpayment Recovery"
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Click "Save"
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Click "OK"
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Link the Bill and Bill Payment
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From the Vendor Profile, click on "Transactions".
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Click the Action button for the Bill Payment.
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Check the box for the Bill under "Outstanding Transactions" that needs to be linked.
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The Amount displayed should match the Amount of the Bill Payment.
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The Amount to Credit should be at "$0.00".
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Click "Save"
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Click "OK"
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Review the Bill and Bill Payment
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Click "View Detail" to navigate to the Vendor profile for the Agent.
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Click on "Transactions".
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The Bill and the Bill Payment are now linked.
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Review the Overpayment Invoice
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Click "Customers" under the "Sales" tab.
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Search for the Agent and select the Customer profile.
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Click "Transactions"
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The Overpayment Invoice will now appear on the list of Transactions.
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Run a 1099 Report
It is suggested to run a 1099 Transaction Detail Report to confirm that the payment is no longer being tracked for 1099 purposes.
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From the Reports tab, click on "Accountant Reporting" and then click "1099 Transaction Detail Report"
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Click "Options"
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Click "[All]"
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Select the Agent from the dropdown menu.
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Click "Close"
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Click "Generate"
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The 1099 Transaction Detail Report will populate.
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The Transaction is no longer tracked for 1099 purposes due to the Commission Overpayment Invoice.
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