Double-Click the "IT Support" application.

Write a brief description of the problem you are having and select "Request Chat" to begin the chat.

Once a technician accepts your request, you’ll be able to chat about your issue. If necessary, the conversation will be converted into a ticket. A copy of the chat will be saved in your ticket for the support desk to reference, but you also can save a copy of the chat for your records by clicking the "Save" button.

How to Start a Chat with a Support Technician Using the HT Support App