Only an Admin user can re-process transactions. Please only use this function if the donor has granted you permission to reprocess the donation again. 

Navigate to [https://www.cardpointe.com/account/#/administration/batching](https://www.cardpointe.com/account/#/administration/batching)

Click the "Search" field and enter the donor's first OR last name. 

Click on the correct transaction that you would like to re-process. 

Print Receipt 
Email Receipt
Re-Process
Subtotal:
(USD) $411.96
Authorized Amount:
(USD) $411.96
Date/Time:
09/15/2023 3:00:23 AM
Status:
Declined
Payment Type:
Credit
Location:
Louisiana Baptist Foundation
Method:
Sale
Customer Information
View Customer Profile
Name on Card
MICHAEL BURKES
Billing Address
3265 Pleasant Ln
City
/
State
DERIDDER
LA
Zip
/
Country
70634
US
Email Address
burkesfam@yahoo.com
Phone Number
3374018444
XXXX XXXX XXXX 6360
MICHAEL BURKES
Token: 9446904481476360
Expiration 08/2026
Process Details
Transaction #:
R758738014422
Order ID:
56feb974-c802-4a67-b9bc-2a5b3719b53f
Front End:
API
Entry Method:
Telephone
Token Source:
CardSecure API
GSA:
No
EMV:
No
Transaction Source:
Cardconnect Gateway
Transaction History
09/15/2023 3:00:23 AM Authorization (USD) $411.96 Cardconnect Gateway   Details
Custom Fields
History Data
Status:
Declined
Response:
Not sufficient funds (RPCT - 116)
Decline Category Code:
2 - Issuer Cannot Approve At This Time
Decline Category Text:
Wait to retry
AVS Response:
Street and zip match
CVV Response:
Server provider did not respond

Scrolling down on the transaction will let you know if successful or declined. 

Tip! Please pay attention to any notifications from the portal if the transaction was successful or denied. You may need to scroll to the bottom to see the new declined reason. \
\
If it declines again, please inform the donor to try another payment method. 

Cardpointe

If a donation is declined and a donor asks you to "retry" the donation. This should only be used if the donor cannot retry on the giving form again.

Re-process a declined transaction in CardConnect portal