Tritonsensors

Getting Started with Triton ULTRA and Triton Cloud

Every Triton Cloud subscription includes 

professional configuration and onboarding

. Our team will handle the initial setup of the Triton Cloud account and provide a virtual training session to ensure the users know how to get the most value from the sensors.

Step 1: Install Devices and Record Setup Information

As you install each Triton ULTRA device, 

carefully record the following information

 Devices will not register to Triton Cloud until they are:

track the information during installation

—this ensures everything is accurate and ready for setup.

Once all devices are installed and online, email the completed Excel sheet to 

. Triton will use this to configure your Triton Cloud account and finalize the setup.

 below to ensure proper deployment and connectivity.

Triton ULTRA Installation/Device Placement Guide

Triton Cloud Firewall Guide / Troubleshooting

Triton will take care of all initial set up and configuration of the Triton Cloud, but after an account has been set up, please refer to the below information for using Triton Cloud.

Triton Cloud Documentation

Firewall Settings for Triton Cloud Access

To ensure your devices can communicate properly with  Triton Cloud, please configure your firewall settings as follows:

Destination Address                                             Ports

---------------------------                                     -------------------

                                             80, 443

                                          80, 443, 8883

a74q90bfrqebt-ats.iot.us-east-1.amazonaws.com

triton-production-cloud.s3.us-east-1.amazonaws.com

Triton Sensors – Networking Troubleshooting Guide

Triton Sensors devices operate using two different architectures:

2. If Device is Showing Offline in Cloud:

For Triton Pro & 3D Sense (Cloud-Only Devices)

“Some devices are working, so the firewall must be fine.”

Not always. Network appliances often apply different rules to different devices based on:

Even one blocked domain can prevent a device from appearing online in the cloud.

Please collect the following and send it to our support team:

Installing a Triton ULTRA Sensor

Power over Ethernet (IEEE 802.3at Class 3 Compliance)

One of the standout features of this device is the occupancy visualization feature, which uses radar to track how many people are in a room, where they are at in the room, and how long they've been there. Follow the below recommendations to optimize the accuracy of this feature.

Testing the Vape Detection (Not Recommended)

Vaping Testing Guide

Our vape detection algorithms are trained on 

, not artificial “tests.” Blowing directly into the sensor or filling the space with vapor often leads to false impressions because:

 We strongly advise against manual vape testing. Instead, rely on 

 — when sensors are installed according to specifications (height, coverage, and placement), they will perform reliably

2. Account Structure: Site vs. Organization

can only register devices at the site level

, but they will automatically appear under the organization view.

Click your name in the top right to switch between sites/the organization (if applicable).

How To Navigate Between Sites and an Organization

To get you started, Triton will add and configure devices for you. But if you ever need to:

How To Add A Device In Triton Cloud

4. Renaming Devices, Editing Info, and Updating Firmware

You can rename a device and add room/location descriptions:

How To Set A Static IP on Triton Cloud

The latest firmware version will be available as an option at the bottom of the screen. Follow these instructions for applying firmware updates.

How To Update Firmware Through Triton Cloud

There are two types of alert recipients: 

 have dashboard access and can receive alerts; 

 only receive alerts and have no dashboard access.

How to Create a New Contact in Triton Cloud

How To Create A New User In Triton Cloud

Triton Cloud View-Only Documentation

6. Creating Alert Groups (Highly Recommended)

Instead of assigning alerts to individuals, create 

How to Create an Alert Group in Triton Cloud

Triton will generally enable the most common alerts (e.g. 

Once an alert setting is configured for one device:

Triton ULTRA Cloud Documentation

Getting Started with Triton ULTRA and Triton Cloud

Step 1: Install Devices and Record Setup Information

Device Placement/Firewall Configuration:

Step 2: Submit the Completed Setup Sheet