The Mass Messaging feature is located under Bidders > Text/Email Bidders and allows you to send multiple emails and text messages to your bidders throughout your event.
Guests cannot reply to these messages.
US and Canadian text messages will come from 855-800-4975.
Emails will show as coming from your Organization's name with an email address of no_reply@clickbidonline.com
To purchase Mass Messaging, go to your Organization page > Account. This feature is currently included with our Enhanced and Full Suite licenses.
The use of URL shorteners is not permitted.
How do I use Mass Messaging?
First, navigate to the Bidders tab. You will see the option for Email Bidders as well as Text Bidders here.
Create a Message
Click on Bidders > Manage Bidders > Compose a Text/Email.
For emailing bidders, don't forget a subject!
Choose your filter- this is the group of bidders/guests that are going to receive the outgoing message. For a list of filter descriptions, click here.
Make sure to include your bidding URL shortcode [u] and any other shortcodes you want to include. The list of shortcodes are listed below.
If you are looking to send a single message to test what it looks like, you can use the Send Single Text/Email option.
After your message is sent the Send button will turn grey with a line through it. You can still click the send button to re-send the message.
You will see a Sent To drop-down that shows you whom the message went to.
Sent messages will turn Grey. Unsent messages will remain blue. Remove messages using the red X.
NOTE: We now have Auto Send Messages! Click here for more information.
Mass Messaging Do's and Donts!
Never reference time left (30 more minutes to go). Messages can take up to 3-10 minutes to complete sending depending on how many bidders you have, which will offset time left in the auction. It is best to reference the actual closing times (8:30 pm).
Give yourself 10 minutes to send a message. It can take time to get through the server, cell network, and to a guest's phone.
Pace yourself. Too many messages will put your guests off, and they will stop reading them.
TEST!!! Send a copy to your phone so you can see what it will look like under "Send a Single Text/Email" This will help you identify any irregularities that you may not have seen.
Nothing critical. You should consider multiple methods of communication to keep guests informed. Send a text message about dinner beginning at 7 pm AND have your host announce it audibly.
IF you have merged bidders and there are two different emails/two different numbers tied to one bidder number, all information tied to that bidder number will get that mass message.
Sample Texts and Emails:
Text - Auction is now open!
(Event Name) Auction is now open! Tap the link to start bidding [u] Enjoy!
Text - Reminder to bid on unbid items:
Sign in here [u] and go to Menu > No Bid Items to find great deals on unbid items!
Text - Auction closing soon:
Auction closes at XX:XX tonight! Get in your last minute bids here: [u]
Text - Auction is closed:
Auction is now over! Tap here [u] to check out or see a volunteer.
Email - First email to introduce the event and information.
Dear [f],
We are thrilled to welcome you to the [Event Name] family! Your generous support is vital to our mission, and we are grateful to have you with us as we work together to make a difference in our community. You can visit our event page here: [insert cbo landing page link].
Event Details:
Date: [Event Date]
Time: [Event Time]
Location: [Event Location or Virtual Link]
This event is a wonderful opportunity to connect with fellow supporters, learn more about our initiatives, and see the impact of your contributions firsthand. Together, we can create positive change and inspire others to join our cause.
In the coming weeks, we’ll share updates about the event and highlight some exciting activities planned for the day. Be sure to follow us on [Social Media Links] for sneak peeks and to connect with other attendees.
Thank you once again for your support. We can’t wait to see you at [Event Name]!
Email - Auction is now open!
Dear [f],
We are thrilled to announce that our auction is officially live! Your generous support has made this event possible, and we can't wait for you to participate.
From now until [end date], you can browse an incredible array of items and experiences, all while helping us make a difference in our community. Every bid you place brings us one step closer to reaching our goals.
To get started, simply click the link below to view the auction and start bidding:
[u]
Thank you for your continued support. Together, we can create lasting change!