AMC Banking 365 BC - Payment error handling

The Payment Error Handling List will be continuously updated with new error messages that may occur during the payment creation process, as this is a dynamic process influenced by banks, bank formats, and other related factors.

In the payment journal you'll find valuable feedback you need about your payment data and the requirements for sending payments to your selected bank. When you send your payment data to the AMC Banking webservice, Microsoft Dynamics 365 Business Central will conduct a preliminary check to catch any errors. Additionally, the AMC Banking webservice itself might return errors if there are any issues with the information you provided.

Our application comes with a variety of error messages that are here to make your payment tasks easier. We believe in simplifying and streamlining your experience.

Status code: 500 Server Error

If you encounter the error message “Status code: 500 Server Error”, please do not hesitate to contact the AMC Banking Support Team (see the link at the bottom of this document).

When an error occur in the payment journal.

If you see the message below during a payment export, it means that one or more payment lines contain errors in the payment information.

Payment File Errors (Fact box)

For each line marked in red, you will find one or more errors listed in the Payment File Errors FactBox.

Review each red-marked line and correct the displayed errors.

You can click on an error in the FactBox to view a more detailed error message, or refer to the Known List of Errors section below for additional guidance.

Known list of errors

Some of the error messages are:

Journal Batch related errors.

Gen. Journal Batch must have a value in Allow Payment Export.The selected Gen. Journal Batch for the payment journal must have a value specified in the Allow Payment Export field.

Payment Journal related errors:

The payment date YYYY-MM-DD is invalid

The Posting Date, which is also used as the Transfer Date in the bank payment information, must be today or later.

For some banks or bank formats, the posting date must be set to today + 1 day to avoid errors during the payment transfer.

Currency 'XXX' is not supported.

When the own bank account is in a different currency than local currency (LCY), the Currency Code must be identical to the currency of the Bank Account No.If not, this error message will occur on the payment line.

Recipient Bank Account or Creditor No. must be used for payments.

To successfully make a payment transfer to the recipient, either a Bank Account or a Creditor No. must be filled in on the payment line.

Refer to the below document on how to set up the recipient’s IBAN or bank account information correctly.

Recipient Bank Account and Creditor No. cannot be used simultaneously for payments.Choose one of the fields based on your selected payment type:

• Recipient Bank Account – used by default for most payment types.

• Creditor No. – used for Payment Reference–based payment types.

The account must be a vendor, customer, employee account or bank account.Only account type of a vendor, customer, employee account or bank account is allowed in the payment journal lines.

Only vendor, employee or Bank Account payments and customer refunds are allowed.Document type must be of payment for vendor, employee or Bank Account and refund for customers.

The amount must be positiveOnly positive amount is allowed on the payment journal lines.

Gen. Journal Line must have a value in Payment Method Code.The Payment Method Code must be filled in to determine the type of payment transfer the bank should process — for example, DOMACC (Domestic) or INTACC (International) or other.

Payment Method must have a value in Bank Pmt. Type.The selected Payment Method must have a value specified in the Bank Pmt. Type field in the related Payment Methods table.

Bank Payment Type must be either Electronic Payment or Electronic Payment-IAT.The field Bank Payment Type must have a value of either Electronic Payment or Electronic Payment-IAT.

Vendor/Vendor Bank Account related errors:

Vendor Bank Account XXX must have a value in IBAN.

Either the IBAN or the Bank Account No. on the vendor bank account must be filled in.The system prioritizes the IBAN if it is provided; otherwise, it uses the Bank Account No.

Bank releated errors:

The bank's main agreement id hasn't been specified:

Please specify the bank agreement id, which is used to identify the agreement between the bank and you as a customer.You will find the Bank agreement level 1 in the document AMC Banking 365 BC - Banks

The bank's sub agreement id hasn't been specified:

Please specify the bank agreement id, which is used to further identify the agreement between the bank and you as a customer.

You will find the Bank agreement level 2 in the document AMC Banking 365 BC - Banks

Own bank account related errors:

Bank Name for Bank Account XXX is different for YYY on Gen. Journal Batch, Bank Name: ZZZ.

The balancing bank account and bank are, by default, the ones defined in the Journal Batch Name.

This means that any other balancing bank account used within the same journal batch must belong to the same bank as the one defined in the Journal Batch Name.

Payment Export Format for Bank Account XXX is different for ZZZ on Gen. Journal Batch, Payment Export Format: AMCCREDITTRANSFER.

Balancing bank account used within the same journal batch must have the same Payment Export Format defined as the one defined in the Journal Batch Name.

Country Localization–Specific Errors

This section describes errors that may occur due to country-specific localization requirements, such as local banking formats, regulatory validations, or mandatory national fields.

Denmark

Giro Acc No. must be used for payments.

When making Giro payments in Denmark, the localized field Giro Acc. No. must be used.

Payment reference is missing.

When making FIK payments, both the Payment Reference and the Creditor No. fields must be filled in.

Request support from AMC-Banking

If you are a registered user, you can click the Request Support link above to be directed to the AMC Banking Service Desk.