BuildFlow FAQS

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Downloading, Printing and Shipping FAQS

How do I access the files I downloaded as a zip or from a Share Link?

How to View and Download files from a Share Link

How do I place a print request only for documents?

Repro Request Only

How can I view the status of an order?

View Order History and Delivery Confirmation

How do I find my shipping tracking number?

View Order History and Delivery Confirmation

Files and Folders FAQS

Where can I find the latest version of the project drawings and specifications?

The green folders have Document Management applied to them and any grey folder acts as a Unmanaged folder (The files will live in those folders in their raw format).

Uploading and Organizing Files on BuildFlow

How do I rename a folder?

How to edit a folder's name in BuildFlow

How do I delete files?

It depends on you permissions. If you have permission see how to below. If you do not see the button to delete a file you do not have that permission.

How to Remove Documents from a Folder

Users and Contacts FAQS

How do I add a new user?

Adding and Removing Employees and Reps

How do I add and delete a contact?

Adding a New Company

Submittals FAQS

How do I change my default filter on submittals?

Submittal Log Navigation and Filtering

How do I view closed submittals?

Please make sure under Status that completed is checked.

Submittal Log Navigation and Filtering

BuildFlow Support FAQS

How do I contact BuildFlow?

Hours: 8 AM - 6 PM EST Monday - Friday

Phone: 212.624.9474 | Toll Free 866.234.2321

Sales: [email protected] | Support: [email protected]

44 West 39th Street, New York, NY 10018

What email domain are messages from BuildFlow sent from?

[email protected], [email protected], [email protected]

What Web Browser is preferred by BuildFlow?

https://scribehow.com/page/Supported_Browsers__B-nmaFHbRBOV8XqVP_viWw?referrer=documents