BuildFlow FAQS

    Downloading, Printing and Shipping FAQS

    How do I access the files I downloaded as a zip or from a Share Link?

    How to View and Download files from a Share Link

    How do I place a print request only for documents?

    Repro Request Only

    How can I view the status of an order?

    View Order History and Delivery Confirmation

    How do I find my shipping tracking number?

    View Order History and Delivery Confirmation

    Files and Folders FAQS

    Where can I find the latest version of the project drawings and specifications?

    The green folders have Document Management applied to them and any grey folder acts as a Unmanaged folder (The files will live in those folders in their raw format).

    Uploading and Organizing Files on BuildFlow

    How do I rename a folder?

    How to edit a folder's name in BuildFlow

    How do I delete files?

    It depends on you permissions. If you have permission see how to below. If you do not see the button to delete a file you do not have that permission.

    How to Remove Documents from a Folder

    Users and Contacts FAQS

    How do I add a new user?

    Adding and Removing Employees and Reps

    How do I add and delete a contact?

    Adding a New Company

    Submittals FAQS

    How do I change my default filter on submittals?

    Submittal Log Navigation and Filtering

    How do I view closed submittals?

    Please make sure under Status that completed is checked.

    Submittal Log Navigation and Filtering

    BuildFlow Support FAQS

    How do I contact BuildFlow?

    Hours: 8 AM - 6 PM EST Monday - Friday

    Phone: 212.624.9474 | Toll Free 866.234.2321

    Sales: [email protected] | Support: [email protected]

    44 West 39th Street, New York, NY 10018

    What email domain are messages from BuildFlow sent from?

    [email protected], [email protected], [email protected]

    What Web Browser is preferred by BuildFlow?

    https://scribehow.com/page/Supported_Browsers__B-nmaFHbRBOV8XqVP_viWw?referrer=documents