Web Browsers and Devices

  • VideosignVideosign

Supported Devices

Videosign is accessible on laptops, desktops, tablets, and smartphones which are connected to the internet. However, for full functionality, we recommend using a laptop or desktop.

Please Note: Some features may look different to how they appear in the Videosign user guides, depending on the type of device being used.

Supported Browsers

Laptops and Desktops

Videosign is compatible with the following browsers, when using a laptop or desktop:

  • Google Chrome (Recommended)

  • Microsoft Edge

  • Firefox

Smartphones and Tablets

Apple iPhones and iPads

Videosign is compatible with the following browsers, when using an Apple iPhone or iPad:

  • Google Chrome (Recommended)

  • Microsoft Edge

  • Firefox

  • Safari

Android devices

  • Google Chrome (Recommended)

  • Microsoft Edge

  • Firefox

Internet Connection

A stable internet connection is essential for smooth video meetings and signing sessions. If your connection is weak or unstable, you may experience delays, video interruptions, or difficulty uploading documents.

We recommend:

  • Ensuring you are somewhere with a strong Wi-Fi signal.

  • Closing unnecessary applications or browser tabs to improve performance.

Camera and Microphone Access

To use Videosign for meetings and signing, you'll need to allow permission for the site to access your device's camera and microphone. Usually you will only need to do this once, the first time you use Videosign.

The guide below will show you how to allow access to your camera and microphone.

Allow Access to Camera and Microphone

Video Recording & Signing Requirements

Video recording has a 60-minute limit per session to keep file sizes manageable for low-bandwidth networks. If a meeting exceeds 60 minutes, a new recording starts automatically in the background, with no disruption to the session.

All document signings are recorded automatically and cannot be disabled.

Webcams must be switched on for digital signing to ensure a complete audit trail. However, you may allow signers to complete signatures without their webcam if required. An audit trail will still be produced, but won't include an image capture of the signee.