Ironscales

Google Admin

Google Account

Microsoft Login

Step 1 (3-Minutes) - Integrate IRONCALES with your email security provider

How to turn "Silent Mode" off and on. 

How to Integrate IRONSCALES With Microsoft365 - (Global Admin Credentials Required)

How to Integrate IRONSCALES With GWS - (Global Admin Credentials Required)

This guide will go through best practices on how to identify your customer billable mailbox count and on Licensed Mailbox Counts. 

Understanding Your Billable Mailbox Count - Best Practices. 

Step 2 (5-minutes) -  Configure Group Settings & Threat Intelligence Settings

How to Configure Group Settings For MSPs

Configure Threat Intelligence Settings in IRONSCALES

Book a 30-minute technical review with an IRONSCALES SE. 

Review Scan Back Data and Real Time Reports

Step 4 - Get a Free Email Health Check on Every Customer - We'll Show You What's Getting Missed. (3-Minute Setup Time)

IRONSCALES Customer Onboarding Enablement Kit

Step 1 - Create and integrate a new customer in Silent Mode

How to Add a Company / Create a New Trial.

The 911 mailbox should be created as a shared mailbox with a unique and easily identifiable name following the naming convention: spam@companydomain.com. Customers can forward suspected phishing emails to this address, which will serve as a dedicated phishing report inbox. This setup will streamline the process of reporting phishing attempts and enhance the company’s ability to respond promptly.

Step 2 (5-7 days post deployment) - Scan Back & Reporting Review

Inform end-users of the option to revert quarantined emails.docx

OWA Add-in Security Notice to Employees.docx

End User Education – IRONSCALES Report Phishing Button.docx

Step 3 - GO LIVE - Convert trials to production subscriptions!!!

How to convert a customer tenant from a trial in silent mode to an active subscription in production mode.

Guide on how to create RBAC for Co-Managed customer environments. 

How To Setup Role Based Access Controls For Co-managed Customers

This guide walks you through how to sever the email server connection and spin down a customers IRONSCALES services.

How to Cancel a Customer Tenant

This guide provides a step-by-step process for integrating IRONSCALES to the Microsoft365 Tenant , ensuring seamless email security management. It simplifies the setup by clearly outlining each action, making it accessible even for those with limited technical knowledge. 

This guide provides a step-by-step process for integrating IRONSCALES to the GWS Tenant , ensuring seamless email security management. It simplifies the setup by clearly outlining each action, making it accessible even for those with limited technical knowledge. 

This guide provides a step-by-step process for Managed Service Providers (MSPs) to effectively configure group settings in their IRONSCALES Partner Portal. It ensures that users can manage internal email reporting, set appropriate thresholds for phishing and spam, and receive daily reports, enhancing security and operational efficiency automatically. By following these instructions, MSPs can streamline their email management and improve their service offerings to clients.

This guide will walk you through how to find & review real-time threat incident reports for Microsoft 365 & Google Workspace customers, plus a 90-day scan back and Email Health Check for Microsoft customers. 

Silent Mode is IRONSCALES' ability to be a ghost in the email ecosystem and allows us to provide threat insights to help you show value and win the business! 

The second you sync IRONSCALES to the customer email environment, we will do 2 things: 

-  Run an Email Health Check / 90-Day Scan Back to show you what the existing solution has been missing. (Specific to Microsoft)
- Begin providing real time threat insights to show you what's getting through right now. (Microsoft and GWS) 

MSP NFR Onboarding & Configuration Enablement Kit