IRONSCALES Customer Onboarding Enablement Kit

Step 1 - Create and integrate a new customer in Silent Mode

How to Add a Company / Create a New Trial.How to Integrate IRONSCALES With Microsoft365 - (Global Admin Credentials Required)How to Integrate IRONSCALES With GWS - (Global Admin Credentials Required)Understanding Your Billable Mailbox Count - Best Practices.

Step 2 - Bulk Install the Report Phishing Button and create a 911 Mailbox

The 911 mailbox should be created as a shared mailbox with a unique and easily identifiable name following the naming convention: [email protected]. Customers can forward suspected phishing emails to this address, which will serve as a dedicated phishing report inbox. This setup will streamline the process of reporting phishing attempts and enhance the company’s ability to respond promptly.

Step 2 (5-7 days post deployment) - Scan Back & Reporting Review

Review Scan Back Data and Real Time Reports

Send End User Implementation Notices

Inform end-users of the option to revert quarantined emails.docx

OWA Add-in Security Notice to Employees.docx

End User Education – IRONSCALES Report Phishing Button.docx

Step 3 - GO LIVE - Convert trials to production subscriptions!!!

Configure Threat Intelligence Settings in IRONSCALES How to convert a customer tenant from a trial in silent mode to an active subscription in production mode.How To Setup Role Based Access Controls For Co-managed Customers

Canceling a Customer Tenant

How to Cancel a Customer Tenant