Customer Space is a secure, self-service portal that allows Account Holders to easily manage their travel insurance contracts online. This guide provides a clear, step-by-step walkthrough of the key features and actions available within the Customer Space, including how to create an account, view and update contract details, make modifications, submit claims, and manage personal and payment information.
Designed to support both customers and the advisors assisting them, this tutorial outlines what can be completed independently through the portal and when additional support from Saskatchewan Blue Cross may be required. By following this guide, users will be able to navigate the Customer Space confidently and efficiently, ensuring their travel coverage is accurate, accessible, and up to date.
This guide outlines the steps to create and initially access a Customer Space account, including account activation and postal code verification for added security. It provides a clear, step-by-step process to help users navigate setup and login efficiently while ensuring their information is accurate and secure.
Creating and accessing account (Copy)Existing accounts can be accessed by logging in at https://mytrip.bluecross.ca.
A two-step authentication process is required when accessing the Customer Space.
Two-step authentication will be required starting on the second login.
Customers can prevent repeated prompts for 30 days by selecting Remember this device for 30 days.
If Remember this device for 30 days is not selected, two-step authentication will be required every 24 hours.
The Home screen provides an immediate view of the member’s active contracts and includes quick-access features to help them manage their coverage efficiently.
Customer Space Functions
Members can access all available tools within the Customer Space, including the secure Claims Submission Portal, access to purchased contracts, a review of their profile, and the ability to add travellers to the account or to a policy before it becomes effective.
Note: Once a contract is in effect, any changes must be completed by contacting CanAssurance.
Active Policy Details: The Active Policy section displays current policy details and provides quick access to Flight Delay Service registration, policy modifications, or opening and viewing full policy documents.
Quote & Apply for Travel: Members can use the direct link to the Saskatchewan Blue Cross Travel purchase page to quote and apply for new travel policies.
This guide outlines the key steps for submitting a request, helping users navigate the process quickly and confidently. It provides clear instructions to ensure submissions are completed smoothly and efficiently.
ClaimsThis guide outlines the self-service steps Account Holders can use to modify their contracts within the Customer Space. It summarizes the eligible changes and key limitations, helping customers efficiently update their contracts without needing additional support.
Modify a contractThis guide outlines the steps to add or remove travellers from a contract, including prerequisites and key actions. It provides clear instructions to help users manage their travel contracts efficiently and ensure all required travellers are accurately listed.
Add or remove a travelerThis guide outlines the criteria and steps required to successfully cancel a contract, helping customers understand their obligations and navigate the process smoothly.
Cancelling a ContractSelect Profile from the left-hand menu. This section allows customers to view and edit information associated with their account.
Account Holder Information: The Account Holder’s name and date of birth will be displayed at the top of the page. These fields are not editable.
Personal Information: Customers can update their phone number, preferred language, and address by selecting the pencil icon beside the Personal Information section.
Email & Password Management: The Account Holder’s email address will be displayed, and customers will have the option to change their password if needed.
Payment History & Payment Methods: Customers can:
View their full payment history for all contract activity.
Access Payment Methods to update their credit card details, including adding, editing, or removing a saved credit card on file.
Note: For assistance with any uneditable fields, customers should contact their Advisor or Saskatchewan Blue Cross.