Spark receives ready-to-sell reporting from carriers with your ready-to-sell status, available states, and writing numbers. We use these reports to update your status in the Spark platform and the Sunfire enrollment tool. While we update 3x per week, our reporting may be more delayed than notices you receive directly from the carrier.
If you are in rush and need to expedite an update, we must have evidence (a) you are ready-to-sell in your home state (b) you are under Spark's hierarchy. We may also need your unique writing number, and may only be able to enable writing in your resident state. Follow the instructions below so you can accelerate the process for each carrier. If you do not see the carrier you want to update listed below, just email the ready to sell email you received from the carrier.
Email the screenshots and/or carrier emails to support@sparkadvisors.com.
Subject line: RTS verification - [Carrier name] - [Agent name]
Anthem
Aetna
Check your ready-to-sell status with the instructions below. To verify your upline, email brokersupport@aetna.com, provide your NPN and name, and ask to "confirm my direct upline, and top of hierarchy." Then forward the response to support@sparkadvisors.com.
Cigna
Forward the ready-to-sell email you've received from contractingmailbox@healthspring.com with the subject "Cigna Medicare: Welcome and Important Information".
Devoted
Forward the screenshots referenced in the steps below to support@sparkadvisors.com.
Humana
Forward the screenshots referenced in the steps below to support@sparkadvisors.com. You should also email agentsupport@humana.com, provide your NPN and name, and ask to "confirm my direct upline, and top of hierarchy." Then forward the response (or a screenshot of it) to support@sparkadvisors.com.
United Healthcare
Forward the screenshots referenced in the steps below to support@sparkadvisors.com.
Wellcare
Forward the screenshots referenced in the steps below to support@sparkadvisors.com.
Molina
Forward the ready-to-sell email you've received from MCRBrokerContracting@molinahealthcare.com subject line "2025 Molina Medicare Certificate of Completion" to support@sparkadvisors.com.. Your immediate upline must be in Spark's hierarchy for us to manually update it (last step in the below link).
Scan
Forward the email you receive from Scan to support@sparkadvisors.com.