15 Best Change Management Tools & Software in 2024

Switching up processes, technology and how things are done takes time, but unfortunately, time is a luxury many companies don’t have.

They need employees to adjust quickly to stay competitive and meet their customers' ever-changing needs and expectations. If a change takes too long to implement or employees are too resistant to the new processes and needs, it can hold the business back rather than push them forward.

Change managers are tasked with getting the team on board and up to speed on new expectations but there is only so much they can do when trying to educate and reskill a large group of employees.

Effective (and efficient) change management requires the help of technology.

In the following list, you'll find a range of change management tools designed to aid you in this crucial endeavor. Each tool brings its unique set of features to the table, giving you more than one way to tackle the complex challenges of change management.

Let's start our exploration to drive change the smarter way!

TL;DR:

1. Scribe
2. Freshservice
3. Whatfix
4. Serviceaide ChangeGear
5. ManageEngine ServiceDesk Plus
6. Issuetrak
7. PTC Implementer
8. Wrike
9. IdeaScale
10. ServiceNow
11. WalkMe
12. Howspace
13. Benchmark Gensuite
14. Viima
15. UserGuiding

What is change management software?

Change management software is a digital tool or set of tools designed to aid organizations in successfully implementing and managing change.

It acts as a centralized hub that covers a range of functionalities:

• Coordinating tasks: The software enables seamless tracking and management of tasks and activities that are part and parcel of the change process. It helps allocate resources and set timelines, ensuring that milestones are met.
• Information dissemination: A critical element of change management is ensuring that the right people have the right information at the right time. The software centralizes essential documentation, SOPs, guidelines and updates, making sharing knowledge across various teams and departments easier.
• Streamlining processes: One of the core advantages is the simplification of complex workflows. By automating repetitive tasks, the software frees up time for change managers to focus on more complex and strategic activities.
• Compliance and risk management: Many change management extensions and tools also offer features that help assess risks and ensure compliance with industry standards and regulations, thus adding an extra layer of security to the process.
• Monitoring and analysis: Real-time dashboards and reporting features enable organizations to monitor the progress of change initiatives, analyze their impact and make data-driven decisions for future planning.
• User training and support: Some platforms offer built-in training modules or integrate with existing training solutions, facilitating quick employee onboarding and reskilling of team members, a critical aspect for the success of any change initiative.

📌 ‎Related resource: Change Management Toolkit: 5 Key Components (+ Templates)

Benefits of change management software

Change management software makes a complicated process easier. While there are many benefits of using change management software, here are some of the notable ones:

• ‍Improved time-to-value: Implementing a ‎change management model is an investment in the future of the company, but there will always be a time period where the value of that investment is yet to be realized. A change management platform can shorten that time period, getting the team up to speed on new expectations faster so the company can see the value of their investment sooner. ‍
• Increased productivity: Change can be confusing for employees. When they don’t know what is expected of them and managers and leaders are slow to respond to questions or requests for more information, it only amplifies the frustration. A change management tool reduces confusion and makes information easily accessible to all employees. ‍
• Better customer experience: The change transition period affects not only employees but customers as well. When processes are unclear or employees struggle to get on board with change, customers can experience inconsistency or a complete lack of attention and care. Having a robust change management toolkit reduces downtime and keeps customers happy.

15 change management tools worth taking a deeper look at in 2024 and beyond

As you strive to bring change swiftly and effectively, it's imperative to be equipped with the right tools. Here's a curated list of change management software that have proven to be exceptional in various aspects of a change management process:

Stay with us as we dissect the nuances of each tool. We'll explore what sets them apart in terms of features and overall impact on your change management strategy. Ready to dive in? Let's go!

1.‎‎ Scribe

When it comes to change management, the utility of Scribe is multi-layered. One-click visual guides enable team members to educate, onboard and even reskill themselves according to new expectations or procedures. These guides are easy to create and equally straightforward to share, streamlining the entire training process.

Furthermore, Scribe's guides are not a 'read-once and forget' resource; they can be revisited anytime for reinforcement. Integration options with knowledge bases and project management systems ensure that these valuable resources are always within reach.

And since Scribe is designed for ease of use, team members at all levels can contribute to instruction, allowing management to focus on strategy and execution. This approach accelerates the speed at which employees adapt to change, ultimately ensuring a more efficient and effective change management process.

Ratings:

• G2 rating: 4.8/5 (63 ratings)
• Capterra rating: 4.9/5 (9 ratings)

Pricing:

• An always-free plan is available to get started.
• Paid subscription plans start from $12/seat/month with a minimum of 5 users.

2.‎‎ Freshservice

Freshservice is an IT Service Management solution by Freshworks, specifically designed to streamline the complex landscape of organizational change. It focuses on providing a visual approach to change management, helping you keep tabs on the entire lifecycle of a change - from initiation to implementation. It's particularly well-suited for teams looking to integrate both IT and non-IT functions in a cohesive way.

This tool offers approval workflows, task assignments and calendar views to keep everyone informed about upcoming changes. Post-implementation it provides valuable insights for continual process refinement. Freshservice integrates change management seamlessly into your existing workflows with a user-friendly interface and strong AI capabilities.

Ratings:

• G2 rating: 4.6/5 (1114 ratings)
• Capterra rating: 4.5/5 (562 ratings)

Pricing:

• 14-day free trial plan available.
• Paid subscription plans start from $19/agent/month when billed annually.

3.‎‎ Whatfix

Whatfix is an interactive digital adoption platform that simplifies the complexities of organizational change. It provides a multi-faceted approach to driving digital adoption across desktop, mobile and web applications. The tool is particularly useful for large enterprises looking to scale change smoothly and improve user engagement.

With Whatfix, employees can quickly adapt to new software or processes thanks to its interactive guides and workflows. These features reduce onboarding time, letting your team focus on their primary tasks. Additionally, Whatfix offers a unique "Self Help" feature, which allows each user to receive contextual, hands-off support throughout their training journey.

Ratings:

• G2 rating: 4.6/5 (299 ratings)
• Capterra rating: 4.6/5 (76 ratings)

Pricing:

• Free trial and paid plan information are available on request.

4.‎‎ Serviceaide ChangeGear

Serviceaide ChangeGear is an ITSM solution built for industries with stringent compliance and auditing requirements. It leverages advanced automation to streamline change and release management, cataloging all changes in a centralized repository for quick reference.

ChangeGear offers enhanced visibility into organizational changes through visual reporting on metrics and KPIs. Its automated notifications and scheduling features facilitate efficient timing for changes, ensuring that everyone stays informed and compliance is easily maintained.

Ratings:

• G2 rating: 3.8/5 (86 ratings)
• Capterra rating: 4/5 (5 ratings)

Pricing:

• Pricing information is available on request.

5.‎‎ ManageEngine ServiceDesk Plus

ServiceDesk Plus is engineered to streamline Change Advisory Board (CAB) collaboration and manage the entire lifecycle of changes. Its drag-and-drop builder allows you to customize workflows, catering to both IT and business stakeholders aiming for business continuity.

This tool goes beyond the basics by offering configurable change types, roles and statuses. Automated workflows and notifications are in place to ensure transparent communication. ServiceDesk Plus can adapt to manage standard, emergency and critical changes, breaking them down into eight custom stages for nuanced tracking and continual improvement.

Ratings:

• G2 rating: 4.2/5 (216 ratings)
• Capterra rating: 4.4/5 (198 ratings)

Pricing:

• Free trial and paid plan information are available on request.

6.‎‎ Issuetrak

‎Issuetrak is a software platform aimed at simplifying change management processes. Its features include workflow automation, report generation and task optimization, providing a more organized approach to managing change in an organization.

The tool uses a task manager and compliance control mechanisms to support change management efforts. It also offers auto-assignments and custom forms and templates to facilitate internal coordination. Issuetrak is designed for use in various industries and incorporates request management functionalities.

Ratings:

• G2 rating: 4.1/5 (62 ratings)
• Capterra rating: 4.6/5 (184 ratings)

Pricing:

• 14-day free trial plan available.
• Paid subscription plans start from $69/agent/month when billed annually.

7.‎‎ PTC Implementer

PTC Implementer is designed for software development teams using IBM i. It aims to streamline change management and development processes to expedite software development.

The tool offers both host-based and graphical user interfaces for flexibility across different user preferences. PTC Implementer particularly stands out for its focus on IBM i, aiming to simplify development on this specific platform. With features that are easy to use for beginners yet robust enough for advanced users, the software tries to cater to a broad spectrum of development needs.

Ratings:

• G2 rating: 4.4/5 (5 ratings)
• Capterra rating: 4.5/5 (13 ratings)

Pricing:

• Free trial and paid plan information are available on request.

📌 ‎Related resource: ‎5 Software Documentation Challenges For DevOps Teams & How To Overcome Them

8.‎‎ Wrike

‎Wrike is primarily known as a project management platform but is increasingly being used for change management. It helps distributed teams adapt to new processes and updates by providing a centralized space for tasks and objectives.

Wrike offers visualizations of workflows, making it easier to track goals and tasks during change management. For organizations already using Wrike for project management, this tool offers the advantage of keeping all tasks and processes in one place, which aids in transparency for stakeholders and clarity for team members.

Ratings:

• G2 rating: 4.2/5 (3495 ratings)
• Capterra rating: 4.3/5 (2507 ratings)

Pricing:

• Freemium plan is available.
• Paid subscription plans start from $9.8/user/month.

9.‎‎ IdeaScale

IdeaScale serves as an idea and innovation management platform but also has applications in change management. It's tailored for organizations looking to tap into collective intelligence to drive innovation and manage change.

The tool enables teams to source and evaluate ideas within the same platform, offering a structured way to prioritize initiatives based on ROI. Further, it provides analytics for tracking progress and has built-in email and notification features to keep everyone informed. This makes it useful for collecting and implementing feedback during a change management cycle.

Ratings:

• G2 rating: 4.6/5 (28 ratings)
• Capterra rating: 4.6/5 (28 ratings)

Pricing:

• Free trial available.
• Paid plan information is available on request.

10‎‎. ServiceNow

‎ServiceNow is primarily known for its IT service management capabilities but also offers features focused on change and release management. It's geared towards organizations aiming to streamline their change processes and track deployments efficiently.

ServiceNow enables teams to use AI and data-driven methods to simplify and accelerate change management activities. The platform provides dashboards and calendars for tracking upcoming developments and evaluating their impact in advance through a change success score. This helps in prioritizing low-risk changes, aiming to minimize downtime and keep the team productive.

Ratings:

• G2 rating: 4.4/5 (1778 ratings)
• Capterra rating: 4.5/5 (212 ratings)

Pricing:

• Paid plan information is available on request.

11‎‎. WalkMe

‎WalkMe is a Digital Adoption Platform (DAP) that layers on top of your existing tech stack to provide insights into software usage across your organization. It's designed for businesses looking to make their change management processes more agile and data-driven.

WalkMe allows you to spot bottlenecks in your change efforts by offering visibility into user journeys and software engagement. You can adjust your strategies for more effective change implementation using these insights. The platform enables you to scale your change management efforts by directly providing real-time support and guidance within the work environment. This ensures that your team adopts new changes and adapts to them efficiently.

Ratings:

• G2 rating: 4.5/5 (305 ratings)
• Capterra rating: 4.4/5 (62 ratings)

Pricing:

• Paid plan information is available on request.

12‎‎. Howspace

‎Howspace is a transformation platform aimed at orchestrating organizational change through collective involvement. It's especially useful for businesses wanting to engage a large workforce in the change management process across various locations.

Howspace allows you to design and manage all your change initiatives in one place, from shifting business strategies to evolving company culture. It offers customizable workspaces for both real-time and time-shifted collaboration, giving you the flexibility to tailor your change management efforts.

Ratings:

• G2 rating: 4.9/5 (12 ratings)
• Capterra rating: 4.8/5 (9 ratings)

Pricing:

• Freemium version is available.
• Paid subscription plans start from $13/user/month.

13‎. Be‎nchmark Gensuite

‎Benchmark Gensuite is a tool focused on the management of compliance, process safety and functional risks during organizational change. It is used for streamlining change requests, approvals and follow-ups.

The tool features a module known as MOC Manager that guides the change process, from initial screening of change requests to final execution and review. Users can develop site-specific management processes through customizable checklists, allowing for the identification of risk areas. The platform can also integrate with existing Management of Change Suites for an expanded approach to change management.

Ratings:

• G2 rating: 4.2/5 (11 ratings)
• Capterra rating: NA

Pricing:

• Paid plan information is available on request.

14‎‎. Viima

‎Viima is tailored for democratizing innovation within an organization. Its platform is simple to navigate yet offers scalable features for idea management in the change management landscape.

Viima simplifies the process of collecting ideas from various stakeholders, such as employees, customers and suppliers. It offers a systematic approach to prioritizing and developing these ideas. In addition, the platform includes analytics capabilities to identify bottlenecks and speed up decision-making. For those looking to extend innovation across the organization, Viima offers automation features to make success more repeatable.

Ratings:

• G2 rating: 4.8/5 (17 ratings)
• Capterra rating: 4.8/5 (27 ratings)

Pricing:

• 14-day free trial plan available.
• Paid subscription plans start from $39 for 10 users.

15‎‎. UserGuiding

‎UserGuiding is primarily known for enhancing user onboarding through interactive walkthroughs and product tours.

In the context of change management, UserGuiding offers features like interactive guides, checklists and tooltips to guide employees through new processes or software changes. Resource centers and NPS surveys provide additional layers of support and feedback. The platform's robust analytics allow you to gauge the effectiveness of your change initiatives. Customization and user segmentation options are also available, offering a more targeted approach to managing change.

Ratings:

• G2 rating: 4.7/5 (151 ratings)
• Capterra rating: 4.7/5 (51 ratings)

Pricing:

• Paid subscription plans start from $89/month when billed annually.

💡 ‎Related resource: ‎The Top 15 Product Management Software to Boost Your Strategy

Embrace change with the right change management tools

In a nutshell, change is inevitable, but managing it doesn't have to be a Herculean task. With the right change management tools, you can streamline processes, educate your team efficiently and implement new strategies without major disruptions.

That said, as you make your selection, remember that the effectiveness of any tool largely depends on how well it integrates with your existing systems and processes. And this is where Scribe shines.

Scribe stands out for its adaptability and ease of use.

Need to generate training material in minutes? Scribe has you covered. Have to onboard new team members in the midst of organizational changes? Just a click and you have a detailed guide ready to share. The tool works seamlessly with a range of platforms, offering you the flexibility you need to keep things moving, even as they change.

So, why wait?

Take the first step in transforming your change management approach by checking out what Scribe can do for you.