The IT department has begun turning on MFA for NSH accounts. You will receive an email to your NSH Outlook account once it's turned on for your account with a scheduled date to complete your MFA registration.
If you do not register for MFA prior to your scheduled date, you will be prompted to complete MFA registration the next time you try to log into any Microsoft 365 service. After the scheduled date, you will not be able to access Microsoft 365 services until you complete the registration process and authenticate (verify your identity).
If you've already registered your MFA methods but have changed to a different/new mobile device, phone number and/or email address, please follow these instructions:
Update Existing Authentication MethodsOnce you've registered MFA on your account, it's much easier for you to securely recover your password if you forget it or get locked out of your account. You can verify your identity and reset your password using the Self-Serve Password Reset feature.
Reset my Password Using Self-Serve Password ResetMulti-factor authentication (MFA) is a security feature that requires you to perform a second verification step to confirm your identity (in addition to a password) to gain access to Microsoft 365 services (e.g., Outlook, Teams, SharePoint, SmartSheet, etc). While it is an additional step, it takes just seconds to complete.
Multi-Factor Authentication (MFA) helps make sure that you are the person logging into your account by using two methods of authentication, something you know (e.g., password/passphrase), and something you have (e.g., authenticator app on a mobile device).
To date, hundreds of mailboxes have been compromised. Using a password alone is not enough to protect the security of user accounts. Using MFA will reduce the risk of cyber-attacks such as phishing, malware, and other attempts to take over an account.
MFA also allows you to reset your own password if you forgot it or are locked out of your NSH account, without having to call the IT Help Desk!
The IT department has begun turning on MFA for NSH accounts. You will receive an email to your NSH Outlook account once it's turned on for your account with a scheduled date to complete your MFA registration. If you do not register for MFA prior to your scheduled date, on the scheduled date you will not be able to access Microsoft 365 services until you complete the registration process and authenticate (verify your identity).
Once you finish your MFA registration, you will be asked every 7 - 30 days to verify your identity using an authentication method when accessing Microsoft 365 services . You may be asked to authenticate more often if accessing Microsoft 365 services from different/personal devices and/or locations.
You must register two authentication methods. Your first method is used to verify your identity for MFA and Self-Serve Password Reset (SSPR). The second method is used as a second verification for Self-Service Password Reset.
Here are your options for authentication methods:
Options for 1st Authentication Method
A free app installed on your personal cell phone or mobile device called Microsoft Authenticator
Options for 2nd Authentication Method
A text message or automated phone call to your personal phone, OR
An email to your personal email address (not your NSH email address)
PLEASE NOTE: When selecting an authentication method, it is important pick something you always have access to!
If you receive a notification to authenticate when you are not trying to access any Microsoft 365 services, do not approve the authentication request.
If you do not have access to your authentication method, you can:
Verify your identity using the secondary authentication method you selected when setting up MFA, such as a phone call or a text message.
If you do not have a secondary authentication method or cannot sign into MFA, please call the Help Desk at 1-866-224-2555.
Sign into your NSH account, and when prompted to “Approve sign in request”, select “I can’t use my Microsoft Authenticator app right now”. Then use an alternate method.
First, speak with your team to see if they can help you out
If your team is unable to help, please call the IT Service Desk at 1-866-224-2555
If still having issues, please email [email protected] and someone will get back to you