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Welcome to our resource guide for Travel Advisors who are learning Windstar's new reservation system!  In these guides, we will provide you with the information you need to navigate and utilize our system effectively. 

First Login & Establish Password

Login to bookWINDSTAR

New Reservation in Seaware Touch

This guide provides a straightforward process for adding optional "Add-On" items to reservations, enhancing the guest experience with personalized options like floral arrangements, beverage packages, pre-paid gratuities, laundry service, or Wifi.

Adding "Add-On" Items 

Add Pre-Paid Gratuities

Cancel Reservation

Change Cabin on Existing Reservation

Change Cabin Category on Existing Reservation

How to create a back to back cruise in Seaware Touch B2b 

How to Book a Back-to-Back Cruise

Enter/Add Full Guest Folio

Find Existing Reservation & View Invoices

Reinstate Cancelled Reservation

Send Confirmation & Non-Financial Itinerary

This guide provides a straightforward process for sending invoices related to reservations, ensuring you can efficiently manage your bookings. It outlines each step clearly, from accessing the reservation to selecting the appropriate documents for sending. By following this guide, you can streamline your invoicing process, save time, and ensure accurate communication with clients. It's an essential resource for anyone looking to enhance their reservation management skills.

How to send invoices

This guide provides a quick workflow for locating a specific booking and generating a payment link for your Guests. Follow these steps to efficiently manage invoice details and send secure payment information via email.

Send a Payment Link

This guide provides step-by-step instructions on how to login to bookWINDSTAR Online software used for business-to-business transactions. Following these steps will help users securely access the platform.

This guide provides step-by-step instructions on how to add pre-paid gratuities in bookWINDSTAR online.

This guide shows how to convert an existing booking into a back-to-back reservation by selecting an adjacent sailing leg and adding it to the current itinerary. It walks you step-by-step through searching the booking, entering edit mode, choosing the previous or next sailing, selecting the new leg, saving the change, and confirming the update. Follow it to quickly create contiguous voyage segments without rebooking.

Change existing reservation to Back-to-Back 

This guide provides step-by-step instructions on how to access your Windstar Cruises booking confirmation invoice and send an email.

Enter or Update Full Guest Folio

This guide provides step-by-step instructions on how to cancel a reservation. It includes the necessary links and actions to navigate to the cancellation page and confirm the cancellation.

This guide provides step-by-step instructions for setting up a New Advisor Account on bookWINDSTAR Online. The guide also directs you to the next step, which is learning how to log in.

This guide provides step-by-step instructions on how to find an existing reservation on the bookWINDSTAR website. 
It covers navigating to the reservation page, entering the reservation number, and viewing the reservation summary, invoice total, and confirmations. It also explains how to use the tools menu to edit or cancel the reservation.

This guide provides step-by-step instructions on how to create a reservation for Windstar Cruises. It covers everything from entering guest information to selecting a voyage and applying promotions. If you're planning to book a cruise with Windstar, this guide will help you navigate the reservation process efficiently.

This guide provides a step-by-step process for changing the cabin on an existing reservation in bookWINDSTAR online.

This guide provides step-by-step instructions on how to change the cabin category on an existing reservation.

This guide shows a quick way to find a reservation, enter edit mode, and email the appropriate confirmation and itinerary PDFs. It explains how to choose agency vs. guest documents (what each includes), select files, add recipients, and send them. Follow it to efficiently deliver the correct invoice/confirmation to the right recipients.

Send Invoices

This guide provides step-by-step instructions on how to reinstate a reservation on the bookWINDSTAR online website. It includes detailed actions and tips, such as accessing reservation tools, viewing financial summaries, and sending confirmations to clients.

This short guide shows how to quickly attach optional add-on items (like floral arrangements) to a reservation, choose quantities and guests, set delivery location, and apply them across multiple sailing legs. It helps ensure accurate pricing and clear booking status so you can confirm and continue the reservation without missing extras.

Seaware Touch SOP's - B2B

Introduction

Account Registration

Logging into bookWINDSTAR

Create a Reservation

Service a Reservation