Windstarcruises

Versonix

Welcome to our resource guide for Travel Advisors who are learning Windstar's new reservation system!  In these guides, we will provide you with the information you need to navigate and utilize our system effectively. 

First Login & Establish Password

Login to bookWINDSTAR

New Reservation in Seaware Touch

Add Pre-Paid Gratuities

Cancel Reservation

Change Cabin on Existing Reservation

Change Cabin Category on Existing Reservation

Find Existing Reservation & View Invoices

Reinstate Cancelled Reservation

Send Confirmation & Non-Financial Itinerary

Send Payment Link 

bookWindstarOnline (B2B)

WindstarCruises

Seaware Touch SOP's - B2B

This guide provides step-by-step instructions on how to login to bookWINDSTAR Online software used for business-to-business transactions. Following these steps will help users securely access the platform.

This guide provides step-by-step instructions on how to add pre-paid gratuities in bookWINDSTAR online.

This guide provides step-by-step instructions on how to send a payment link to guests for a reservation. It includes details on accessing the payment link, sending the link via email, and what the client will experience when receiving the link. The guide also highlights important information such as payment options and the requirement to have a complete client folio for successful payment.

This guide provides step-by-step instructions on how to access your Windstar Cruises booking confirmation invoice and send an email.

This guide provides step-by-step instructions on how to cancel a reservation. It includes the necessary links and actions to navigate to the cancellation page and confirm the cancellation.

This guide provides step-by-step instructions for setting up a New Advisor Account on bookWINDSTAR Online. The guide also directs you to the next step, which is learning how to log in.

This guide provides step-by-step instructions on how to find an existing reservation on the bookWINDSTAR website. 
It covers navigating to the reservation page, entering the reservation number, and viewing the reservation summary, invoice total, and confirmations. It also explains how to use the tools menu to edit or cancel the reservation.

This guide provides step-by-step instructions on how to create a reservation for Windstar Cruises. It covers everything from entering guest information to selecting a voyage and applying promotions. If you're planning to book a cruise with Windstar, this guide will help you navigate the reservation process efficiently.

This guide provides a step-by-step process for changing the cabin on an existing reservation in bookWINDSTAR online.

This guide provides step-by-step instructions on how to change the cabin category on an existing reservation.

This guide provides step-by-step instructions on how to reinstate a reservation on the bookWINDSTAR online website. It includes detailed actions and tips, such as accessing reservation tools, viewing financial summaries, and sending confirmations to clients.

Seaware Touch SOP's - B2B

Introduction

Account Registration

Logging into bookWINDSTAR

Create a Reservation

Service a Reservation

Pro Tips