Hyperguest

Welcome to the HyperGuest Support Portal. Here you'll find clear, practical guides to help you connect, distribute, and manage your B2B partnerships efficiently and securely.

Learn how to manage where and how your rooms are distributed across partners on HyperGuest.

Distribution Management 

Creating a Travel Provider Blacklist 

These guides provides a step-by-step approach to setting up default cancellation policies for properties, ensuring that you can easily establish and customize policies according to your specific needs.

Setting Up a Default Cancellation Policies  

Setting Up a Specific Cancellation Policy 

Learn how to view and track your booking data to monitor performance and partner activity on HyperGuest.

Accessing Booking Credit Card Information 

Creating promotions with HyperGuest empowers hotels to boost bookings and profitability by targeting the right partners with the right offers—instantly. From Early Bird to Private Rates, promotions are dynamic, fully integrated, and visible across HyperGuest’s vast marketplace, enabling real-time demand response without the delays of traditional contracting.

Create a Promotion for a Single Property 

Where to add a Promotion - Chain / Organization

Setting Up a Custom Promotion 

Setting Up an Early Bird Promotion 

Setting a Long Stay Promotion 

Setting Up a Last Minute Promotion 

 create a live, dynamic marketplace where both sides can collaborate seamlessly, with full control, visibility, and zero financial risk.

My Partners – Distribution Dashboard

The Guides below will help you add taxes to your property or organization. 

How to Set a Tax Policy

Creating / Deleting a Rate plan 

Learn how to quickly add or remove rooms from your inventory on the HyperGuest platform.

Creating/Deleting a Room 

This guide provides essential instructions for configuring occupancy settings in the HyperGuest Extranet.

How to Configure Occupancy Settings 

Learn how to invite/remove users and manage permissions. 

Inviting a User 

Learn how to add/edit property information. 

How to Set Check-In and Check-Out Times 

This guide provides essential insights for effectively reviewing prices and availability in HyperGuest, ensuring you can manage your property’s rates with confidence. 

How to Review Prices and Availability in HyperGuest

This guide provides a straightforward method for setting check-in and check-out times on the Hyperguest platform. By following the outlined steps, users can efficiently manage their property's scheduling.

This guide provides a straightforward process for adding an Early Bird Offer on the Hyperguest Marketplace, making it easy for users to enhance their promotional strategies. By following these simple steps, users can effectively attract early bookings, maximizing their visibility and sales potential.

This guide provides a straightforward method for adding last minute promotions on the HyperGuest Marketplace, ensuring that properties can quickly attract potential customers. By following the clear steps outlined, users can easily enhance their visibility and optimize bookings, especially during peak times.

This guide provides a step-by-step approach to create and delete rate plans. 

If you have a single property on our platform, you can choose to upload promotions to the marketplace—giving all agencies access—or add them directly to contracts with selected agencies.

This guide provides essential steps for managing tax policies on HyperGuest, covering both updating existing tax policies and creating new ones.

How to Review Prices and Availability

My Partners is your all-in-one Distribution Dashboard, giving you powerful insights and control over your performance on the HyperGuest Marketplace:

- Track Your Distribution Status: Monitor how your property is performing and being positioned.

- Discover Growth Opportunities: Identify demand partners viewing your property but not yet booking, and turn interest into conversions.

- Enhance Your Competitiveness: Take data-driven actions to strengthen your visibility, optimize rates

This guide offers a straightforward process for creating and deleting rooms on the HyperGuest Platform. 

This guide provides a straightforward process of adding a Long Stay promotion to your marketplace listing.

This guide walks HyperGuest Chain Hospitality Providers through setting up promotions across their entire chain, selected properties, or specific contracts. 

This guide provides a step-by-step approach to setting up default cancellation policies for properties, ensuring that you can easily establish and customize policies according to your specific needs.

This guide offers a straightforward method for accessing bookings credit card information on the HyperGuest platform.

This guide provides a straightforward process for inviting users to your HyperGuest Extranet.

This guide offers a comprehensive walkthrough on managing distribution within the HyperGuest platform. By following the steps, users can efficiently set commission structures, block specific demands or customer nationalities, and manipulate rate plans to optimize revenue strategies. profitability.

This guide provides instructions on how to block specific Travel Providers from receiving availability from your property or organization. 

If you have different cancellation policies throughout the year, you need to set a Default cancellation policy at rate plan level, and you must configure the different time frames (exceptions)  from the Contracts module. 

Please note that it’s your responsibility to update the time frames when they expire, if policies expire the default one will apply at all times.

This guide provides a step-by-step process for setting up a Custom Promotion.

HyperGuest Guides

Distribution Control

Cancellation Policy

Booking Data

Promotions & Contracting

Client Dashboards

Taxes & Fees

Rate Plans

Room Management

User Management

Property Information