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Help Desk Response Template

Sales & Customer Success
Responding to repeated customer issues can be irksome. This Scribe Page template has multiple replies to the most common issues in various situations.
Last updated:
February 24, 2023

This help desk response template provides pre-written responses for common customer issues that can be easily customized and used to respond to customer queries. It includes four different response templates for different scenarios such as updating the progress, asking for more information, writing an apology and sharing a Scribe or knowledge base link.

With this help desk response template, you can:

  • Manage responses: Respond to customer queries about the progress of their ticket.
  • Submit queries: Request more information from the customer to better understand their issue.
  • Resolve issues: Apologize to the customer for any inconvenience caused and offer solutions.
  • Enable self-resolution: Provide the customer with a Scribe or Knowledge Base link to help them resolve their issue.
  • Save time: Use pre-written responses to quickly answer common issues.
  • Customize responses: Change text as needed to meet the specific needs of each customer.

In summary, this help desk response template provides a useful tool for customer service representatives to respond quickly and efficiently to common customer issues.


Easily duplicate this template by selecting "Save This Page" in the top right corner. Once you go through a quick sign-up process, you'll find the template waiting for you in your Dashboard or under Favorites.

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