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Standard Operating Procedure (SOP) Template for Managed Service Providers

Sales & Customer Success
A Standard Operating Procedure helps Managed Service Providers (MSPs) ensure consistent, reliable and high-quality service delivery, which leads to improved customer satisfaction and loyalty.
Last updated:
March 15, 2023

One of the most important tools in the MSP toolkit is the use of a Standard Operating Procedure (SOP). SOPs provide a structured approach to service delivery and can help MSPs ensure they consistently deliver quality services to their clients.

Here are the key benefits of using SOPs as an MSP:

  1. Improved Efficiency: SOPs help to ensure that a set of tasks are carried out in the same manner each time, reducing the need for manual input and enabling MSPs to complete tasks quickly and accurately.
  2. Reduced Costs: SOPs reduce the amount of time and resources needed to provide services, enabling MSPs to offer competitive pricing and remain competitive in the market.
  3. Increased Customer Satisfaction: SOPs ensure that services are delivered consistently and in accordance with agreed service levels, leading to improved customer satisfaction.
  4. Improved Documentation: SOPs provide a clear, easy to follow set of instructions, reducing the need for written documentation and simplifying the process of training new staff.
  5. Increased Productivity: By reducing the amount of manual documentation and training MSPs have to do for their clients, it frees up time for them to focus on their highest priority tasks.


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Scribe is a tool that creates step-by-step guides - instantly! Download our free Chrome extension to start creating guides for any process.

Create beautiful process documents with Pages - complete with Scribes, videos, texts, lists and more. Easily create your next training guide, onboarding plan or SOP with Pages. Or, better yet, use one of these templates to get started!