Appcast

We're proud to offer a robust system that offers a simplified application process for candidates and streamlined lead management for recruiters. As great as we know our platform to be, sometimes things don't work as expected. 

The quick guides below will help diagnose and address any issues you are experiencing.

The guides below are grouped into different categories based on the topic.

I don't have an account

My activation email isn't working.

I can't remember my password.

Why did the platform log me out?

I don't know my organization's login URL.

Why can't I access the platform?

Why isn't my calendar loading?

The icon on my calendar keeps spinning.

Why can't I find my hiring event?

I can't delete anything in the platform!

The platform isn't working.

I can't see anything in the platform!

I'm receiving an error message

I only see a blank or white page

What are the most recent browsers?

Why did a candidate apply multiple times?

Why can't I view my candidates?

I can't find my data export

I'm not receiving emails about candidates.

If you were unable to answer your question with the guides then please reach out to 

. Screenshots are beneficial for diagnosing any issues. 

Please note that we cannot diagnose internet connectivity, hardware, and software issues. You will need to work with your IT Team regarding these issues. 

Support Scribes

How can we help?

We're sorry that you're having trouble accessing the platform. Follow the steps below to find a solution.

This guide provides troubleshooting steps for users experiencing issues with accessing the platform. It covers various scenarios such as account verification, browser compatibility, error messages, disappearing data, slow calendar loading, and hardware-related issues. The guide offers detailed instructions and recommendations to resolve these problems and suggests contacting support or the organization's IT team if the issues persist.

If you're having trouble with your activation email, this guide will help you troubleshoot the issue. It provides step-by-step instructions on what to do if the activation link has expired and how to request a new email. It also clarifies that if you have already activated your account, you should go directly to the login page instead of using the activation email.

If you're having trouble deleting information on the platform, don't worry! This guide explains that data cannot be deleted to protect data integrity. It emphasizes the importance of ensuring that any added information is necessary before making changes. It also suggests reaching out to the Appcast Account Team for assistance with adding new information to the platform.

If you are experiencing issues with your calendar not loading, this guide provides step-by-step instructions to help troubleshoot the problem. It covers possible causes such as slow loading times, internet connection issues, and incorrect calendar views. Whether you create your own hiring events or someone else does it for you, this guide offers solutions to ensure you are viewing the correct information on your calendar.

This guide provides troubleshooting steps for individuals who are unable to view their candidates in a platform. It covers various potential issues such as incorrect location, incorrect tab, filters limiting the view, lack of candidates, and suggests logging out and back in as a potential solution. Following these steps can help resolve the issue and allow users to view their candidates.

This guide provides troubleshooting steps for individuals experiencing issues with a blank or white page when accessing a website. It offers suggestions such as checking for an updated browser, logging out and back in, and reporting error messages to support. The guide aims to help users resolve the problem and ensure a smooth browsing experience.

This guide provides troubleshooting steps for individuals who are unable to see anything in the platform. It covers various scenarios such as not having an account, encountering a blank page, receiving error messages, and experiencing slow calendar loading. The guide offers solutions such as checking for an updated browser, logging out and back in, and contacting support with specific information. It also mentions potential issues related to hardware and suggests giving the calendar time to load in the morning.

KROW generally works best in the most recent version of your internet browser. Internet speed can still impact overall performance.

This guide provides a quick solution for those who are unable to find their organization's login URL. It offers a universal login URL that can be used by all organizations, making it easier for users to access the platform.

The platform sends various emails regarding candidates and candidate applications. Your assignment in the platform can impact whether or not you receive these emails. Use the guide below to determine if you should be receiving emails.

This guide explains what the spinning icon on a calendar means and provides steps to resolve the issue. It recommends checking your internet connection and working with your organization's IT team for further assistance. Contacting support should be a last resort.

This guide provides step-by-step instructions on how to reset your password if you have forgotten it. It emphasizes that the company does not store passwords, so users need to follow the provided steps to reset their password. The guide includes links and clear instructions on how to navigate to the password reset page and enter your email address. It also explains how to check your email for the password reset email and set a new password.

If you're having trouble finding your hiring event, this guide provides step-by-step instructions to help you troubleshoot the issue. It covers various possibilities such as checking the correct location, creating your own events, navigating the calendar, and troubleshooting internet or hardware issues. By following these steps, you can ensure that you're viewing the correct calendar and resolve any loading or connectivity problems.

This guide is essential for individuals who are having trouble accessing their account. It provides troubleshooting steps to help users determine if they have received the necessary emails, if they are using the correct email and password, and if they are using the correct URL to log in. Following this guide will ensure that users can successfully access their account.

This guide explains why a candidate may have applied multiple times for different positions. The platform allows quick applications without creating an account, and candidates are encouraged to express interest in multiple roles. The guide also mentions that after the interview, the recruiter can invite the candidate to the appropriate role's hiring platform.

This guide explains why someone may get logged out of a platform and provides information on session expiration and questionnaire session length. It is useful for understanding why logging out is necessary and for those who collect candidate information at conferences or events.

If you are having trouble finding your data export, this guide provides step-by-step instructions on how to locate it. It also includes information on how to prepare your data export if you haven't done so already. By following these steps, you will be able to easily access your data export and retrieve the information you need.

This guide provides steps to troubleshoot and fix error messages received while using a browser. It recommends updating the browser to the most recent version and provides a link to find the latest browser versions. If the error persists, it suggests sending a screenshot and specific information to the support team for further assistance.

How can we help?

KROW Help Guides

Access Issues

Calendar Issues

General Issues

Candidate Issues

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